Didier Hamers

Head of Product Strategy & Digital Transformation | Simplify complexity, drive partner success, scale for impact.

Salaire / Taux journalier

4970 Stavelot, Belgique

Freelance, ouvert au CDI

Expertises

Transformation businessTransformation digitaleStratégie ProduitIABudgétisationBusiness DevelopmentConduite du changementConfluenceCRMERPGestion des risquesConformité réglementaireRGPDCybersécuritéGraphic Design

Langues

Anglais (Courant)AllemandNéerlandais

À propos

Introduction

SENIOR EXECUTIVE & DIGITAL STRATEGY LEADER (30+ Years) highly experienced in driving complex digital transformation, B2B commerce strategy, and partner success within international and highly regulated environments. Proven ability to build and scale high-performing cross-functional teams, infrastructure, and operational processes to support significant revenue growth and commercial performance. "Simplify complexity, drive partner success, scale for impact." My expertise is centered at the intersection of executive leadership, strategic product enablement, and operational excellence: • Executive & Strategic Partner Management: Proven track record of engaging at the Board/Executive Level, serving as a senior thought partner to top-tier clients, major shareholders, and corporate leadership. • Platform & Commerce Strategy: Deep expertise as a Head of Product/Product Owner in developing and scaling critical multi-channel B2B/B2C commerce platforms (ERP/CRM/e-commerce, subscription management). • Leadership & Team Building: Skilled in leading international, multidisciplinary teams (spread across multiple European sites/countries), defining strategy, and managing P&L for digital and IT divisions. • Governance & Compliance: Extensive experience in IT governance, risk management, and regulatory compliance (GDPR, Cybersecurity), essential for safeguarding enterprise platforms and partner data. EXECUTIVE AND BOARD-LEVEL ENGAGEMENT • Senior Strategic Partner: Directly negotiated and maintained critical relationships with C-level executives (CEOs, Boards of Directors) and principal shareholders in major media and corporate groups (including Bayard Presse, Roularta, and Nethys). • Governance Role: Served as Vice President of Publifin (Group Nethys), gaining invaluable insight into complex corporate governance, shareholder relations, and high-level stakeholder management. • Complex Relationship Structuring: Demonstrated ability to structure and support complex partner and commercial relationships, managing high-stakes escalations and strategic long-term alignment. Global Mobility Note: Currently based in Belgium and fully open to relocation. Possessing a nomadic lifestyle mindset that supports working remotely and internationally.

Liens

Expérience de travail

Founder & Managing Director – Driving Strategic Digital Change

YowzaFreelance

janv. 2021 - Présent

5 ans 10 mois

4970 Stavelot, Belgique

• Post-Acquisition Strategic Consulting (2021-2024): Served as Interim IT Lead following the acquisition of Belgomedia by Roularta Media Group, ensuring continuity and operational stability during the high-stakes transition. • Complex System Migration: Piloted the complete migration of mission-critical IT/IS infrastructure and the transfer of all customer/subscriber data to the acquiring group's platforms. • Strategic Partner Success: Maintained operational systems for legacy teams and successfully managed the complete handoff of all technical assets, completing a complex strategic transition and ensuring partner success. • General Consulting: Provided broader consulting in strategy, organizational transformation, IT security advisory, and digital project management for various clients.

Founder and Director - Natural Cosmetics Brand

O'NaturalisFreelance

févr. 2022 - oct. 2025

3 ans 9 mois

4970 Stavelot, Belgique

• Built and scaled a B2C/B2B commerce brand from conception to market, including product formulation, sourcing, and network development. • Managed all facets of the operation: daily company management, growth of online communities, and full responsibility for B2C and B2B e-commerce platform performance.

Belgomedia S.A. / Bayard Presse (Europe)

juin 2002 - oct. 2021

19 ans 5 mois

Dison, Belgique

Head of Product Strategy & Digital Transformation

juin 2011 - oct. 2021

10 ans 5 mois

Dison, Belgique

• Strategic Leadership: Led and coordinated strategic digital initiatives across five European subsidiaries, driving innovation, alignment, and execution at scale for subscription and distribution operations. • Product Ownership & Growth: Defined and implemented the global strategy and roadmap for a portfolio of interconnected commerce products, managing both backend systems (ERP/CRM, billing, logistics) and customer-facing platforms. • Operational Excellence: Managed a multidisciplinary IT team and developers (internal and external) across five sites and four countries, utilizing Agile methodologies. • Revenue Optimization: Established and monitored KPIs to optimize customer retention, reduce churn, and ensure product alignment with business goals.

Lead, IT Operations & Information Systems

juin 2002 - mai 2011

9 ans

Belgium, Madrid, Baarn (NL), Paris, Cologne, Augsburg, Nuremberg, Toulouse, Bergen

• System Deployment: Directed the successful development and implementation of the initial multi-channel CRM/ERP, magazine subscription, and mail-order system foundation. • Infrastructure Management: Responsible for the global IT infrastructure supporting critical business operations across multiple European locations - Verviers (BE), Brussels, Baarn (NL), Cologne (DE), Nuremberg (DE), Augsburg (DE), Madrid (ES). • Team Leadership: Managed the IT specialists and developers responsible for the operational stability and security of the entire European IT environment.

GDPR Project Manager

Belgomedia S.A. / Bayard Presse Benelux

mai 2017 - janv. 2021

3 ans 9 mois

Dison, Belgique

• Defined, developed, and monitored the corporate GDPR compliance action plan. • Provided strategic advisory to the Data Controller and conducted staff training, ensuring data security and regulatory integrity for the commerce platforms.

Founder & Board Chair – Drop Events

Drop Events ASBLFreelance

janv. 2008 - déc. 2017

10 ans

Dison, Belgique

As Co-Director of the Drop’n Rock Festival, I led sponsorship, marketing, and overall event operations, managing the festival roadmap and coordinating with our French team in Saint-Dié-des-Vosges. This role allowed me to combine my passion for music with project management, cross-border collaboration, and strategic planning, delivering memorable experiences for artists and audiences alike.

Board Member & Vice President – Publifin / Nethys Group

Publifin SCIRL (ex-TECTEO)

juin 2013 - janv. 2017

3 ans 8 mois

• High-Level Governance: Served as Vice President of Publifin, the public holding company for the Nethys Group, active in Energy, Media, and Telecommunications. • Scale & Scope: The Nethys Group employed over 3,000 people with a total enterprise value close to €3 Billion, providing experience in overseeing strategic decisions within a large-scale, multi-sector environment. • Executive Relations: Gained invaluable insight into complex corporate governance, and the management of strategic relationships with major shareholders and top corporate leadership.

Board Member & Executive Committee Officer – Servidis (Social Enterprise)

Servidis SFS (Titres-services)

janv. 2010 - janv. 2017

7 ans 1 mois

Dison, Belgique

As Vice-Chair and later Secretary of the Executive Committee, I contributed to the strategic and operational governance of Servidis, a social enterprise active in Belgium’s domestic services sector. My role included board-level oversight, recruitment initiatives, and supporting the organization’s mission to promote ethical employment and community impact.

Belgomedia S.A.

sept. 1993 - mai 2004

10 ans 9 mois

E-Business & Prepress Manager

janv. 1999 - mai 2004

5 ans 5 mois

Prepress Manager

janv. 1996 - déc. 1998

3 ans

Graphic designer and person in charge for research in editorial data processing

sept. 1993 - déc. 1995

2 ans 4 mois

Co-Founder & Managing Partner – TD Think Different

TD Think Different sprlFreelance

sept. 1998 - déc. 2001

3 ans 4 mois

Verviers, Belgique

As Co-Founder and Managing Partner of TD Think Different, I helped lead the acquisition and management of a local printing company while developing innovative digital solutions for the publishing industry. I oversaw commercial strategy, client relations, and product specifications, actively contributing to the design and development of a custom CRM/ERP platform for magazine subscription management — later sold to Belgomedia, then the Belgian subsidiary of Bayard Presse and Roularta. I also managed daily operations of the printing business before selling my shares to focus on new professional opportunities within the Bayard Group.

Owner - Sales Manager

MultiServ

avr. 1996 - déc. 1998

2 ans 9 mois


Formation

YPIA

Certificate in Implementation of ISO 22716 Requirements – Good Manufacturing Practices (GMP), Good Manufacturing Practices (GMP) - ISO 22716

2024 - 2024

1 mois

Data Protection Institute

Data Protection Officer (DPO) Certificate - Renewal, GDPR

2021 - 2021

1 mois

Ichec Brussels Management School

Executive Certificate in Digital Strategy, Digital transformation

2017 - 2018

9 mois

Data Protection Institute

Data Protection Officer (DPO) Certificate, GDPR

2017 - 2017

1 mois

CNFCE (Paris)

Direct Marketing Training, Direct Marketing

2017 - 2017

1 mois

CEFORA

Scrum Methodology Training – Agile IT Project Management, Agile Project Management

2015 - 2015

1 mois

Formalia

Management Training & Individual Coaching, Management

2012 - 2013

1 an 1 mois

EASI

Lotus Domino Advance System Administrator training

2007 - 2007

1 mois

Talent Communication

Management Coaching & Resilience Training through Improvisation, Management

2006 - 2006

1 mois

André-Dumont Management Center

Performance Review and Appraisal Interview Training, Management

2001 - 2001

1 mois

Taleninstituut Regina Coeli (Vught)

Dutch

1998 - 1998

1 mois

CFPME Liège

Diploma, Financial Advisor

1995 - 1997

2 ans 1 mois

Haute Ecole ISELL Sainte-Croix

Bachelor, Mathematics and Economics

1990 - 1993

3 ans 1 mois

University of Liège

Bachelor’s Degree in Mathematics, Mathematics

1988 - 1990

2 ans 1 mois

Collège SFX1

1982 - 1988

6 ans 1 mois


Licences et certifications

Data Protection Officer (DPO) Certificate - Renewal

Délivré le : mars 2021

Certifié par Data Protection Institute

Data Protection Officer (DPO) Certificate

Délivré le : mai 2017

Certifié par Data Protection Institute

Direct Marketing Training

Délivré le : janv. 2017

Certifié par CNFCE (Paris)

Scrum Methodology Training – Agile IT Project Management

Délivré le : janv. 2015

Certifié par CEFORA

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