Dilini Makalanda

The role focuses on day to day operations so ensure a smooth and consistent offer is provided to our customers, also supports all functions of evening trade while managing 20-30 team members at a time. - Work with management to assess and improve processes and policies. - Uphold and enforce company policies. - Address employee complaints or performance issues as needed. - Ensuring employee productivity, monitoring efficiency of all processes. - Meet regularly with upper management to stay informed on company issues. -Certified in using electric pallet jack to receive loads.

• Excellent customer service and organisational skills In order, not to lose regular customers I would have to on a daily basis, resolve conflicts calmly and swiftly • Manage minimum of 10 people at a time • Opening/ closing procedures • Accepting and dispatching invoices and loads • Training staff for system updates • Training staff to be supervisors • Balancing 14 cash registers regularly • Solving phone enquiries/complaints according to company policies and procedures • Troubleshooting on my own without the need for calling IT helpdesk • Balance store safe • Process end of the day pickups