Dimitri Boyer

+10 enterprise and major accounts customer portfolio management ($2,4M) - Writing renewal plans and leading the renewal strategy - Negotiating contracts and pricing - Managing upsell and cross-sell opportunities -Understand our customers’ workflows, learn their needs and recommend best solutions -Build relationships, manage day to day communications, be the client advocate inside Wildmoka -Lead customer on-boarding, ongoing training and guide users on platform account set-up -Provide documentation, lead new product demos -Coordinate integrations and solution delivery -Present best practices and procedures to optimize the customer user experience -Provide level 1 support (response to chat, tickets) and audit platform usage -Assist with Quarterly Business Reviews to showcase platform enhancements, uncover new client needs and identify churn risks Some customers : Next Interactive/Altice, BeIn, TF1, France TV, Canal+, LCP, France Inter, M6, Public Sénat, IPM/LN24

Hootsuite is the most widely used social media management platform. Our battle-tested technology, extensive ecosystem, and social DNA help organisations create human connections at scale. +15 enterprise and major accounts customer portfolio management - Actively manages the customer relationship and the lifetime value of each assigned client by helping customers realize the economic value of their purchases in order to preserve and grow revenue - Partner with regional and global Sales and Customer success teams both pre and post-sales to create and execute account retention and expansion plans for each assigned customer - Writing renewal plans and leading the renewal strategy - Negotiating contracts and pricing - Managing upsell and cross-sell opportunities - Driving expansion opportunities - Develops a Trusted Advisor relationship with each customer through a deep understanding of each assigned customer’s business, industry trends, best practices and business goals with a focus on how social media drives business value and ROI - Creates and delivers quarterly business reviews at all levels of the organization both internally and externally - Attends, presents and provides leadership at key sponsored and non-sponsored industry events including trade shows, conferences and VIP roundtables. Achievements : 100% objective reach YTD (900 000€ renewals) Some customers : La Poste, Yves Rocher, RATP, Capgemini, Crédit Agricole, APRR, Eiffage, Thales, Lafarge, Arkema, Clarins, Ontex, Proximus

+25 middle market and major accounts customer portfolio management for France, Spain and French-speaking Switzerland • Onboarding customers to the OMC and establishing customer relationships • Welcoming all new customers and educating them on OMC resources • Communicating the OMC vision and product roadmap • Guiding customer success through a thorough understanding of customers’ marketing maturity, business priorities, and success metrics • Leading account planning processes • Managing account remediation • Preparing for account reviews and Quarterly Business Reviews • Managing upsell and cross-sell opportunities • Driving expansion opportunities • Delivering core product demos and best practice guidance • Writing renewal plans and leading the renewal strategy • Negotiating contracts and pricing • Managing collections • Advocating for product enhancements on behalf of customers • Establishing a reputation as a marketing thought leader by publishing thought leadership content and speaking at events Achievements : 100% objective reach YTD (1 100 000€ renewals + 400 000€ expansions) Some customers : Nestlé, Inditex, Privalia, BPI France, Thales, TF1, UCPA, Lindt, Banco de Sabadell, Antalis, Feu Vert, Gefco, Hub One, Oscaro, Globalia, Invacare.

- +30 middle market and major accounts customer portfolio management. In charge of customer satisfaction and revenue growth. In contact with CIO and CMO - Advanced email marketing strategy definition and implementation through PM management. - Email marketing channel performance analysis (ROI/deliverability) and proactive/reactive strategy development. - Marketing pre-sales on multichannel solution (Campaign Management) - Internal team management during project implementation. - Financial reporting - International environment Achievements : 80% objective reach YTD (1 150 000€), Churn level below 3% Some customers : EasyVoyage, Webedia, Bayard Presse, Dromadaire, Watchever, Levi’s, SeLoger, Condé Nast, Cellfish, Wonderbox

- +30 broadcasters portfolio management and development on all supports of brand : the weekly print, website and newsletters (Sectors : marketing–media agencies, internet, press, leisure-entertainment, energy, computer, car-motorcycle) - Launch of a new support : the newsletter “Le 13h de la com”. Achievements : 30% growth on portfolio revenue YoY Some customers : ZénithOptimedia, Specific Media, KRmedia, DailyMotion, Google, Bolloré

Mainly responsible for an important client portfolio quantity (French market). Collaboration with different platforms of membership and deal with the advertisers in direct and media agencies. - Launch of campaigns (CPM, CPC, CPL and CPA) agreed on and follow-up of the evolution of it across Aedgency multiple performance channels (contextual channels, emailing, internal affiliate network, cashback and voucher codes sites) - Proposals of optimization and improvement of the creativity (consulting of marketing, worked with the internal Traffic Team) - Extension of distribution channels (proposals of shipments and-mailing, promotion in the place of Cash Back, etc...) - Customer loyalty of the existing customers, reporting, search of new opportunities of business with them. - Participation in the launch of new products. Some customers : Bwin, Woodbrass, Gamned, Nextedia, Touchvibes, NetAff, Zanox

- Management and development of broadcaster portfolio : L'Artisanat (6M€), Héro (2M€), SeLoger.com (600K€), Les Crudettes (500K€), Movilisto (500K€), Codemasters (400K€), Ouaps (500K€), Princesse Amandine (500K€), Corem (400K€), Look Voyages (300K€) - for their multimedia advertising campaigns (TV, web, radio, press, etc.) - Negotiation, recommendation, business intelligence, follow-up and optimization of purchases media - Elaboration of the answers to calls for tenders and media competitions.

- Management and tracking of the Mcm, Zénith Optimedia, Magna Global, Médiacom and Mediaedge budgets - Campaign Booking and optimization, commercial contract tracking - Design of commercial proposals to the commercial group