Dimple Subin
Principal Technical Program Manager
Salary / Daily rate
The Hague, Netherlands
Freelance, open to permanent contract
Can come onsite
Skills
Languages
About me
Intro
PMI-ACP certified Technical Program Manager with 18+ years driving B2B enterprise solutions across SaaS, AI, telecom, and finance. Expert in agile project delivery, customer success, and leading global cross-functional teams for scalable product implementations. Specialized in technical consulting and seamless customer onboarding for maximum ROI.
Work experience
Bird
Jun 2021 - Present
5 years 5 months
Horn, Netherlands
Principal Technical Program Manager
Jan 2024 - Present
2 years 10 months
Horn, Netherlands
Skills: English · Account Planning · Customer Success · Customer Engagement · Customer Satisfaction · Partner Relationship Management · Customer Service · Analytical Skills · Salesforce Sales Cloud · Product Presentation · Spoken English · Presentations · Continuous Improvement · Agile Project Management · Client Services · Global Cross-Functional Team Leadership · Facilitation · Customer Experience · Transparency · Software Solutions · Sensitivity · Timelines · Problem Solving · Key Performance Indicators · Coaching · Consulting · Cross-functional Coordination · Cultural Sensitivity · Process Improvement · E-Commerce · Relationship Building · Customer Onboarding · Interpersonal Skills · Strategic Communications · Onboarding · Presales · Client Requirements · Project Planning · Product Demonstration
Senior Technical Project Implementation Manager
May 2023 - Mar 2024
11 months
Horn, Netherlands
Skills: English · Customer Engagement · Partner Relationship Management · Customer Service · Analytical Skills · Product Presentation · Spoken English · Presentations · Continuous Improvement · Facilitation · Customer Experience · Transparency · Software Solutions · Sensitivity · Timelines · Problem Solving · Key Performance Indicators · Consulting · Cultural Sensitivity · E-Commerce · Relationship Building · Customer Onboarding · Interpersonal Skills · Onboarding · Presales · Client Requirements · Computer Science · Project Planning · Product Demonstration
Technical Implementation Manager
Jun 2021 - May 2023
2 years
Horn, Netherlands
Skills: English · Customer Engagement · Partner Relationship Management · Customer Service · Analytical Skills · Product Presentation · Spoken English · Presentations · Continuous Improvement · Facilitation · Customer Experience · Transparency · Software Solutions · Sensitivity · Timelines · Problem Solving · Key Performance Indicators · Consulting · Cultural Sensitivity · E-Commerce · Relationship Building · Customer Onboarding · Interpersonal Skills · Onboarding · Presales · Client Requirements · Computer Science · Project Planning · Product Demonstration
EdCast
Jul 2019 - May 2021
1 year 11 months
Horn, Netherlands
Technical Implementation and Account Manager
Jan 2020 - May 2021
1 year 5 months
Horn, Netherlands
- Lead and manage a team of individual contributors who serve as deep technical Consultants for our Customers and drives successful consulting delivery execution through team preparedness, precision delivery, overall utilisation and high customer satisfaction in a cost-efficient manner. - Serves as the technical consultant for the customers during their integration with Edcast learning platform, ensuring the technical integrity and quality of the integration. - Works closely with the customer’s technical team for the complete product implementation during the launch stage - Plans, prioritise and collaborate with Solution and Technical teams to continuously improve the overall platform. - Also have effectively performed customer success manager and technical account manager roles for my European customer accounts.
Technical Project Manager
Jul 2019 - Jan 2020
7 months
The Randstad, Netherlands
Skills: English · Account Planning · Customer Engagement · Partner Relationship Management · Customer Service · Analytical Skills · Product Presentation · Spoken English · Presentations · Continuous Improvement · Client Services · Global Cross-Functional Team Leadership · Client Visits · Facilitation · Customer Experience · Transparency · Software Solutions · Sensitivity · Timelines · Problem Solving · Key Performance Indicators · Consulting · Cultural Sensitivity · Request for Proposal (RFP) · Relationship Building · Customer Onboarding · Interpersonal Skills · Strategic Communications · Onboarding · Presales · Client Requirements · Computer Science · Project Planning · Product Demonstration
Infosys
Aug 2012 - Jul 2019
7 years
The Randstad, Netherlands
Technical Project Manager
Sep 2018 - Jul 2019
11 months
The Randstad, Netherlands
Responsible for tracking build, configurations and deployment of complex international software implementations on a project basis, meeting the contractually established solution requirements of the client. Along with highly skilled and motivated project team in co-operation with Project Management, help define and estimate the work effort required to meet the client’s solution requirements while ensuring scope of the solution is aligned with the expected product.
Project Manager
Jul 2016 - Aug 2018
2 years 2 months
Brussels Metropolitan Area
Project and release management for mobile provisioning applications, securing quality and timely delivery of projects and adept in vendor management, risk management and delivery management for deliveries. Extensive knowledge and experience on project estimation (FP), planning, tracking, internal and external audits, people management and quality monitoring.
Technology Lead
Aug 2012 - Jul 2016
4 years
Bengaluru, Karnataka, India
Handled projects for internal and various reputed clients. Performed responsibilities that include timely planning and delivery, sharing project status reporting, change and release management, governance, risk assessment and management, involved in quality audits, demos and presentations to clients and business communication to the stakeholders.
Project Lead
Atos Syntel
Dec 2011 - Jul 2012
8 months
Lead a project and performed senior JAVA developer for the implementation of new requirements and optimization of the existing functionality of the application. Mentored the team and guided them in coding and testing. Co-ordinated with onsite team for application availability and maintenance. Was involved in recruitment related activities. Conducted trainings and knowledge sharing sessions. Participated in deployment related activities and pipe-cleaning activities. Ensured production support for already deployed applications.
Senior Technical Associate
Tech Mahindra
Dec 2006 - Dec 2011
5 years 1 month
Performed multiple roles effectively and consistently throughout during the tenure. Functioned as Team Lead and Lead Designer for analyzing the new requirements and for developing a stead fast solutions to meet the customer requirements. Prepared agile sprint planning, work schedules and chaired various conference calls to track project status and management reviews. Managed all client communications, requirement gathering from various business stake holders, product line managers and E2E designers and got the same designed & developed. Worked as an Onsite co-ordinator to ensure that the LIVE and IVVT defects and issues are handled efficiently and on timely basis. Also handled design related activities and gathered requirements directly from the Client. Worked along with the SMC users(End users or customers), trained them to use the applications and gathered the issues that they are facing so that respective improvements can be made to the applications to give them better customer experience. Grouped various teams for issue analysis, identification, driving component delivery teams for getting issue fixed, tested and deployed in respective environment. Synchronizing with ASG teams for deployment of the fix in live. Was responsible for resolving all pre-deployment issues related to IVVT, UAT & post deployment warranty issues. Acted as a central point of coordination for various quality related activities. Ensured zero defect and on time deliveries. Mentored team and conducted knowledge sharing sessions to improve the skill set of the team. Functioned as a senior JAVA developer for the implementation of new requirements and optimization of the existing functionality of the application. Also developed multithreaded application.
Education
University of Mumbai
Bachelor's degree, Computer Engineering
2003 - 2006
3 years 1 month
Maharashtra Technical Board
Diploma, Computer Technology
2000 - 2003
3 years 1 month
Licenses & certifications
PMI ACP certified
Issued: Jan 2021
SAFe Agilist
Issued: Apr 2019