Diya Gbenga
Customer Success Specialist | CRM & QA Auditing
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Customer Success specialist with 6+ years of experience driving retention and growth in telecommunications. Expert in CRM optimization, QA auditing, and team coaching with proven track record in workforce management and SLA compliance. Deliver data-driven customer experience strategies that maximize retention and exceed expectations.
Work experience
Tizeti Network Limited (wifi.com.ng)
Mar 2019 - Present
7 years 8 months
Quality Assurance Analyst
Apr 2025 - Present
1 year 7 months
Customer Retention Supervisor
Apr 2023 - Jul 2025
2 years 4 months
Lagos, Nigeria
Skills: Relationship Building · Workforce Management · Decision-Making · Presentation Skills · Google Sheets · Skill Development · Industry Training · Business Management · Reporting & Analysis · Teamwork · Professional Services Industries · VBA Excel · Key Account Relationships · Analytical Skills · Knowledge Acquisition · Relationship Development · Project Management · Business Process Outsourcing (BPO) · Business Relationship Management · Strategic Thinking · Interpersonal Skills · Technological Innovation
Customer Retention Personnel
Mar 2019 - May 2023
4 years 3 months
Lagos, Nigeria
Skills: Google Sheets · Skill Development · Industry Training · Teamwork · Telecommunications · Professional Services Industries · VBA Excel · Advertising · Key Account Relationships · Knowledge Acquisition · Relationship Development · Phone Etiquette · Business Relationship Management · Customer Interaction · Strategic Thinking · Interpersonal Skills
Education
National Open University of Nigeria
Bachelor's degree
2013 - 2018
4 years 10 months
Olabisi Onabanjo University(O.O.U)
Diploma
2012 - 2013
2 years