Djam ABDOUL

🎯 Mission: Orchestrating high-stakes organizational transitions - mergers, digital transformations, or process overhauls - by ensuring operational continuity, risk mitigation, and value creation. My focus: bridging strategy and execution to deliver seamless, measurable results in dynamic environments. 🔧 Core Expertise: Transition Planning & Execution: Designed end-to-end roadmaps (timelines, resource allocation, risk frameworks) to ensure smooth handover and minimal disruption. Stakeholder Alignment: Facilitated collaboration across IT, finance, HR, and business units to drive adoption of new systems/processes. Process Optimization: Identified inefficiencies and deployed automation (n8n/RPA), AI, or workflow redesign to cut costs and boost productivity. Financial & Operational Analysis: Conducted cost-benefit analyses, ROI evaluations, and budget optimizations to ensure transitions were financially sound and sustainable. Change Management: Led training, communication, and cultural adaptation initiatives to maximize user adoption and minimize resistance. 📈 Key Achievements: –   Designed end-to-end transition roadmaps: timelines, resource allocation, dependency mapping, and risk frameworks –   Facilitated stakeholder alignment across IT, finance, HR, and business units to drive adoption of new systems and processes –   Deployed automation solutions (n8n/RPA) alongside cost-benefit analyses and ROI evaluations to ensure transitions were financially sound –   Led training and communication initiatives to maximize user adoption and minimize resistance during change #TransitionManagement #ChangeLeadership #OperationalExcellence #DigitalTransformation #ProcessOptimization #StakeholderAlignment #CostEfficiency #RiskManagement

🚀 Leading Digital Transformation in the Heart of the Energy Transition I joined Energies de Loire, a company at the forefront of the regional energy transition, during a phase of explosive growth in the photovoltaic sector — revenue was nearly doubling year over year, teams were expanding, and new markets were opening across western France. My mandate was to drive a complete IT transformation to match that pace of growth: modernize infrastructure, align technology with business expansion, and build robust governance in a fast-changing environment. Picture a company scaling at lightning speed, revenues nearly doubling in a year, teams expanding, and new markets opening across western France. In this dynamic context, I led the overhaul of IT systems, ensuring technology became a true growth accelerator, not a bottleneck. 🔧 Key Achievements –   Held full CIO responsibility during a phase of exponential growth, consolidating infrastructure and aligning strategic IT initiatives with business goals –   Directed large-scale change management and rolled out a comprehensive cybersecurity framework, reaching compliance with ITIL and COBIT governance standards –   Optimized the IT budget, cutting costs by 30% while improving agility and performance, with clearly demonstrated ROI on technology investments –   Fostered a culture of innovation and collaboration, supporting the adoption of new technologies to sustain the company's growth and diversification This experience showcases my ability to provide hands-on, high-impact CIO leadership—delivering strategic transformation, robust governance, and measurable financial results in a sector where innovation and agility are key. “In the race for energy transition, technology is the engine—and people are the heart.” #DigitalTransformation #CIOLeadership #EnergyTransition #Innovation #SolarPower #TechForGrowth #EDLEnergiesDeLoire #ITGovernance #Cybersecurity #BusinessGrowth

🚀Orchestrating Global IT Transformation for a Logistics Leader At GEODIS, a global logistics leader ranked sixth worldwide in its sector and owned by the SNCF group, I was tasked with transforming IT operations across APAC, EMEA, and the Americas. The mandate: bring consistency to service delivery, strengthen IT governance, and embed a DevOps culture across teams that had rarely worked together despite sitting in the same global organization. Working across three continents meant reconciling different regional priorities, vendor relationships, and operating maturity levels into a single governance model — without slowing teams down. 🔧 Key Achievements –   Oversaw global IT operations for 200+ professionals, bringing ITIL compliance to 80% across APAC, EMEA, and the Americas via ServiceNow –   Led DevOps transformations and modernized ITSM processes, improving performance tracking through Qlik Sense and lifting operational efficiency by 20% –   Implemented KPIs and SLA dashboards across regions, reaching 90% departmental satisfaction with IT support –   Built and maintained strategic partnerships with key technology vendors, driving both innovation and cost discipline across the global IT landscape 🌟 CIO Relevance This mandate demonstrated global IT leadership at scale — operational excellence, vendor governance, and the ability to unify distributed teams around a common set of standards “In global logistics, seamless IT isn’t just an asset, it’s the backbone of every success.” #ITTransformation #CIOLeadership #GlobalLogistics #DevOpsCulture #ITSM #DigitalInnovation #GEODIS #OperationalExcellence #VendorManagement #TechForGrowth

Renaissance Sri Lanka is a non-governmental, apolitical, non-denominational, non-profit, humanitarian organization that wishes to support the Sri Lankan population and impulse ethical change in Sri Lanka, in order to improve the overall livelihood and happiness of the population, in harmony with the identity, culture and values of its Society. As Digital Progam Manager, I : - have a complex management of remote volunteers cross the world - Help to produce professional level deliverables - Support the HR Departement by providing solution Process & Tools - Coordinating multiple projects and reconciling the interdependencies among them - Providing strategic guidance to project managers - Facilitating communication among a program’s cross-functional team & stakeholders

🔹Facilitating Program Excellence: In a pivotal role, I expertly facilitated program implementation by meticulously planning, organizing, coordinating, and closely monitoring activities. 🔹Global Project Management Proficiency: I'm efficiently navigating diverse time zones. My adept coordination of virtual meetings, transparent communication, and strategic synchronization of milestones streamlined project progress worldwide. 🔹Strategic Collaboration with Business Leads: Collaborating closely with regional and country business leads, I supported successful country-level projects. By aligning strategies with local needs, I harnessed collective expertise to drive impactful business-lead initiatives. 🔹Comprehensive Project Support: My role encompassed a wide array of project activities, from crafting implementation strategies to overseeing organizational change, production support, defect tracking, maintenance, operation, and testing. 🔹Methodology Consistency and Tools Integration: I ensured consistent application of methodologies, tools, and reporting across projects. This adherence to standards streamlined processes, enhanced transparency, and facilitated data-driven decision-making. 🔹Driving Issue Resolution Globally: Collaborating with stakeholders worldwide, I drove cross-workstream escalation and issue resolution. My proactive approach minimized disruptions and ensured smooth project continuity. ✏️Key Achievements✏️: ✔️Orchestrated seamless program facilitation for successful implementation by planning, coordinating, and monitoring activities. ✔️Managed cross-geographical projects, ensuring efficient project delivery across time zones. ✔️Formed effective partnerships with stakeholders, contributing to successful country-level projects. ✔️Directed diverse project aspects, from strategy execution to defect tracking, ensuring streamlined operations. ✔️Ensured methodology application and collaborated with global stakeholders for issue resolution.

🚀Steering Digital Resilience Through Brexit & Crisis During the historic Brexit transition and the height of the pandemic, Brittany Ferries faced one of its greatest operational storms. As Domain Manager for Booking IS, Ships & Port Operations, I was entrusted with a mission-critical challenge: restructure and optimize the digital backbone of bookings, ship, and port operations to ensure business continuity, seamless customer journeys, and agile transformation in a rapidly shifting environment. Imagine the stakes: passenger numbers plummeting, freight operations under pressure, and regulatory uncertainty at every turn. By leading agile transformation and driving digital optimization, I helped Brittany Ferries not just weather the storm, but lay the groundwork for a resilient and customer-centric future. 🔧 Key Achievements Supervised and restructured information systems for bookings, ships, and port operations (including SaaS management), achieving a 30% gain in operational efficiency. Acted as PMO for Agile transformation, significantly enhancing testing processes and quality, and achieving an 80% completion rate for key milestones in close partnership with stakeholders. Optimized resource and budget management, ensuring efficient utilization and measurable ROI. Implemented advanced analytics to improve both operational efficiency and customer experience, contributing to the strategic roadmap. 🌟 CIO Relevance This experience demonstrates my ability to provide strategic, domain-specific IT leadership, drive agile transformation, and deliver critical thinking under pressure—essential qualities for a modern CIO overseeing complex, high-stakes environments. “In times of uncertainty, digital resilience is the anchor that keeps operations afloat.” #DigitalTransformation #CIOLeadership #AgileTransformation #MaritimeTech #CrisisManagement #BrittanyFerries #BrexitReady #OperationalExcellence #CustomerExperience #TechForTransport

🚀 Building a Connected, Digital Future for Social Impact At Apprentis d’Auteuil, a foundation supporting over 40,000 vulnerable youth and 9,000 families each year, I was entrusted with a transformative mission: unite local IT support into a single, global Service Center. The challenge? Standardize processes, boost digital literacy, and elevate service delivery—so every educator, social worker, and team member could focus on what matters most: helping young people thrive. Picture a network of schools, homes, and support centers across France and beyond, each with unique needs. By driving digital adoption and operational excellence, I helped create a more agile, tech-savvy organization—one that could better serve its mission, even in challenging times. 🔧 Key Achievements Implemented ITIL best practices for shared services, optimizing Service Center performance, achieving 15% faster change management and incident resolution. Led digital literacy initiatives across the foundation, increasing Service Center output by 35% and empowering staff to embrace new technologies. Developed and executed a comprehensive IT risk strategy, securing operations and ensuring business continuity. Accelerated project delivery and resource efficiency through effective transition planning and execution. 🌟 CIO Relevance This experience highlights my expertise in IT service management, change leadership, risk mitigation, and digital adoption—core skills for any CIO driving transformation in mission-driven organizations. “When technology empowers people, social impact multiplies.” #DigitalTransformation #CIOLeadership #SocialImpact #ITServiceManagement #ChangeLeadership #DigitalLiteracy #TechForGood #ApprentisDAuteuil #InnovationForYouth

Practical Application of Theoretical Knowledge: Applying theories, methodologies, and concepts from my Master's program directly to real-world IT projects. Gaining hands-on experience in project planning, execution, monitoring, and closing. 🔷 Collaborative Project Work: Collaborating within cross-functional teams to develop innovative IT solutions. Contributing to diverse projects that require teamwork, effective communication, and adaptability. 🔷 Utilization of Project Management Tools: Utilizing industry-standard project management tools like JIRA and Trello for task tracking, progress monitoring, and efficient resource allocation. 🔷 Problem-Solving and Critical Thinking: Analyzing challenges within IT projects and devising innovative solutions. Developing the ability to think critically and make informed decisions in dynamic project environments. 🔷 Exposure to Agile and Other Methodologies: Learning and applying Agile methodologies to ensure iterative and incremental project development. Exploring traditional project management approaches and adapting them to suit project requirements. 🔷 Project Documentation and Reporting: Gaining proficiency in documenting project specifications, requirements, and progress reports. Communicating project status, challenges, and successes effectively to stakeholders. 🔷 Professional Networking and Growth: Building relationships with industry professionals, peers, and mentors through networking opportunities. Nurturing a continuous learning mindset by staying updated on the latest trends and advancements in IT project management. ✏️ Key Achievements✏️: ✔️ Collaborated effectively, contributing to a productivity boost. ✔️ Improved client interactions, enhancing communication skills. ✔️ Simplified processes, making work more manageable and enjoyable. ✔️ Elevated team spirit via a recognition initiative. ✔️ Pioneered risk tracking, ensuring smoother project experiences.

Objective: Optimization of treatment processes • Audit and validate the procedures available for the completion of the work for each event in order to capitalize on the knowledge and efficiency of the team. • Bring the possible improvements in the operating modes: - Automate the recovered data processing. - Optimize data recovery from MMW (audience data work platform) - Optimize the delivery chain: - Purify and homogenize the diffusion formalism. - Format the broadcast medium.

Purpose: Analysis of TV audiences - Daily reports from the TV audience, mostly Sports programs audiences. - Analysis and barometric tracking of the advertising offer • Optimization and follow-up of sales support tools - Creation and update of specific arguments (sectors or targets) - Assistance in prospecting (analysis of the freelancing investment) - Newsletters and Communication Market • The day before - Analysis of investments - Market watch on existing commercial offers on news, documentary and sports - Study Watch (Nonlinear TV, Multi-screen, Synchro, etc ...)

As the IT International Customer Support Manager at Mediametrie, I played a role in driving the successful deployment of an audience measurement solution, integrating data acquisition platforms, statistical software, and reporting. Service Delivery Manager: 🔷 Ensured flawless delivery of software versions, overseeing both corrective and evolutionary updates. 🔷 Scoped anomalies, defining project scope based on recorded issues. Orchestrated comprehensive delivery packages, ensuring efficient rollouts. Support Manager: 🔷 Led and managed the support team, optimizing their performance and capabilities. 🔷 Oversaw end-to-end customer request management, from investigation to swift resolution. 🔷 Analyzed customer inquiries and managed Service Management processes. Product Management: 🔷 analyzed evolving product requests and conducted thorough impact assessments. 🔷 Managed a dynamic product roadmap, aligning it with strategic business objectives. 🔷 Efficiently orchestrated product evolution schedules, ensuring timely and impactful releases. In this role, I demonstrated my proficiency in steering multifaceted aspects of IT and support operations, from software delivery and customer satisfaction to product enhancement and strategic alignment. ✏️ Key Achievements✏️: ✔️ Successful Solution Deployment: Orchestrated seamless deployment of audience measurement solution, enhancing data-driven insights. ✔️ Efficient Delivery Management: Led software version delivery, optimizing corrective and evolutionary updates for enhanced user experiences. ✔️ Customer-Centric Support: Transformed support operations, managing requests from investigation to resolution, boosting client satisfaction. ✔️ Data-Driven Efficiency: Established and maintained impactful KPIs, driving continuous improvements in support operations. ✔️ Strategic Product Roadmap: Guided product evolution decisions, aligning roadmap with organizational goals for timely and impactful releases.

AUDIT CONFIDENTIAL

Service & Support Delivery Management | Windows 7 Deployment | Exchange Migration | Printer Solution As an IT Transition Manager at BNP PARIBAS CARDIF, I held a pivotal role overseeing service and support delivery while spearheading critical projects to enhance efficiency and operational excellence. 🔷 Service & Support Delivery Manager: Managed a skilled team of system administrators and network experts, ensuring seamless service delivery and exceptional customer support. 🔷 Windows 7 Deployment Project: Successfully orchestrated the Windows 7 deployment project, showcasing my project management acumen and meticulous planning. 🔷 Oversaw end-to-end project lifecycle, from planning and deployment to ongoing quality monitoring. 🔷 Domino to Exchange Migration: Led a pivotal project to migrate the organization's messaging solution from Domino to Exchange, contributing to enhanced communication efficiency and collaboration. 🔷 Printer Solution Management: Skillfully managed the printer solution, providing comprehensive support and ensuring uninterrupted operations. Through my strategic leadership and project management skills, I ensured the successful execution of crucial initiatives, driving improved service delivery, streamlined operations, and seamless technical transitions. ✏️ Key Achievements✏️: ✔️ Led a team, improving support and elevating customer satisfaction. ✔️ Successfully managed deployment, enhancing user experience. ✔️ Orchestrated Domino to Exchange transition, boosting communication efficiency. ✔️ Ensured seamless operations through efficient printer solution management. ✔️ Technical Proficiency: Windows, Active Directory, Citrix, Domino, and Exchange

As an accomplished ITSM Implementation Manager, I lead the Proof of Concept (POC) implementations, and effective oversight of comprehensive ITSM projects. With a understanding of technical environments including Front Range, EasyVista, BMC Solution, ServiceNow, or JIRA, 🔷 In the realm of client consultations, I have provided insights and recommendations to multiple clients, guiding them towards optimal production management solutions. Through meticulous analysis of their requirements and challenges. 🔷 Executing POC initiatives has been instrumental in showcasing the feasibility and advantages of proposed solutions. 🔷 Encompassing a wide array of responsibilities including change management, incident resolution, problem handling, and configuration management. This holistic approach has resulted in the seamless integration of ITSM solutions and the enhancement of clients' operational efficiency. 🔷 Fostering open communication, promoting collaboration, and aligning team efforts with project objectives, I've achieved synergy among team members and stakeholders. 🔷 Management of steering committees and integration teams. ✏️ Key Achievements✏️: ✔️ Comprehensive ITSM Solution: Led end-to-end implementation of ITSM solution for a prominent client. ✔️ MTTR "Mean Time to Repair" reduction: Optimized incident workflows, achieving a decrease in mean time to repair. ✔️ Problem Resolution: Introduced proactive strategy, resulting in fewer recurring incidents. ✔️ Smooth Integration: Managed seamless integration of diverse ITSM modules. ✔️ Transformative Impact: Elevated service quality, operational resilience, and cost savings. ✔️ Executive Recognition: Commended by leadership for achieving KPIs and delivering measurable value.

Objective: Virtualization of servers to optimize infrastructures • Comparative study and choice of virtualization solutions for 200 physical servers • Infrastructure outsourcing solution study taking into account 24/7 and DRP • Deployment of the solution at COLT • AD Administration and Exchange and Infrastructure Monitoring Technical Environment: Windows server 2008/2011, Linux, Citrix, VMware, Oracle, Active Directory, Exchange