Doudouh Coulibaly

-Salesforce solution configuration (Validation rules, flows, approval process, design of reports and dashboards...) -Work with business team from various department (marketing, sales, CRM) to gather, understand, and define business requirements -Analyze as-is process and understand gap with to-be process, use UML tools to design business process model -Define and prioritize the product backlog in line with strategic objectives and technical constraints -Write clear and precise user stories, accompanied by acceptance criteria and ensure they are properly understood by the development team -Participate in Agile rituals (daily, sprint planning, review, retrospective) -Work collaboratively with team members to design a solution that will meet business requirements -Collaborate with developers to test and verify that solutions will meet the business requirements, implement new features by using Agile framework

Skills: E-commerce · Parcours client · JIRA · Rédaction · Salesforce Sales Cloud · Sens de l’organisation · Processus commerciaux · Communication · Epic Systems · Gestion de projet agile · Gestion de produit · Négociation · Pilotage · Gestion de programmes · Leadership agile · Confluence · Salesforce Lightning · Kanban · Gestion du backlog · Travail d’équipe · Environnement agile · Business-to-Business (BtoB) · Salesforce.com

-Opening the claim file, checking cover (application of multiple technical rules and/or agreements) -Assessing the claim -Formalising the amount of compensation to be paid and proceeding to payment -Informing policyholders, contributors and third parties, by telephone and mail of the procedures for investigating the claim and arguing the position in the event of a dispute

-Promoting the various Ubeeqo offers to users (phoning) -Gathering users' impressions of the service and providing assistance -Advising, guiding, informing and training customers on the Mobilities offer and its advantages -Helping to continuously improve the customer experience and innovate the service by reporting the various problems encountered -Replying to emails from service users regarding their various requests

-Competitive intelligence. (Collection of data on competitors, analysis of their communication at conferences) -Admin of the CMI website, responsible for communication on the site -Market data extraction, performance analysis and dashboard development -Marketing research (Analysis of the use of ultrasound equipment in hospitals)

-Analysis of the activity of medical sales representatives -Extraction of CRM data to produce dashboards Participation in the TEAMS TOUCH project to adapt the TEAMS PC software to the iPad o Drafting of specifications o Drafting of acceptance specifications o Integration tests and impact analysis o Reporting of anomalies

Master 2 internship ''AMPAr trafficking'' . Publication in National American of Science 'Structural basis of myosin V Rab GTPase-dependent cargo recognition'