Duaa Emad

I Reached out to qualified prospects through cold calling to schedule appointments for multiple clients across different industries. Handled high call volumes while maintaining professionalism ,built rapport quickly and overcame objections . Skilled in lead generation, pipeline management, and using tools like, Calendly, and Google Workspace. Consistently met booking targets with efficiency and discipline.

I Proactively sourced candidates through job boards and databases, assessing resumes and applications for suitable positions, scheduled Appointments , Coordinated interviews and follow-up meetings between candidates and hiring managers, ensuring a smooth process and timely communication, fostered and maintained strong professional relationships with clients by understanding their needs, providing consistent communication, and ensuring high satisfaction, handled Inbound ,Outbound Calls and Assisted customers inquiries , addressed and resolved customer complaints and issues in a professional and timely manner, escalating complex issues to relevant departments if necessary and consistently met and exceeded performance goals such as call handling time, customer satisfaction scores, and target

I Supported classroom activities ,tutoring and reviewing work and assisted teachers with classroom management and document coordination to maintain positive learning environment as well as tutored struggling students individually and in small groups to reinforce learning concepts and finally i partnered with teacher to plan and implement lessons following school’s curriculum, goals, and objectives bc

Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel and i Worked closely with management to provide effective assistance for specific aspects of business operations Organizing, managing the paperwork and making detailed analysis when needed