Dunja Ivanovic
QA Analyst | Business Analysis
Salary / Daily rate
İstanbul, Türkiye
Freelance, open to permanent contract
Languages
About me
Intro
QA Specialist & Business Analyst with 3+ years in manual testing and requirements analysis, plus 14+ years as multilingual trainer. Expert in test case design, JIRA, API testing, and cross-cultural team coordination. Fluent in French/Spanish/English - I deliver quality solutions while bridging communication gaps.
Work experience
Foreign Language Trainer
FreelanceFreelance
Jan 2010 - Present
16 years 10 months
Remote, OR 97458, USA
Freelance French and Spanish teacher for over a decade, I have successfully taught adults in both individual and group settings, online and face-to-face. Utilizing a communicative methodology and customized resources, I focus on enabling students from different cultural backgrounds to reach their professional and academic aspirations and attain advanced levels of fluency.
Quality Assurance Analyst
Synechron
Oct 2017 - May 2020
2 years 8 months
Novi Sad, Serbia
Worked on Prima insurance projects: • Performed manual software testing: reported bugs, validated new features, and verified overall functionality • Designed, created, and executed detailed functional, regression, and non-regression test cases and scenarios to ensure comprehensive coverage • Provided real-time support and clarification to developers during feature implementation, enabling rapid issue resolution and smoother releases • Acted as a daily liaison between Serbian and French teams, ensuring clear communication and issue resolution • Served as the main point of contact for QA and dev teams on core application functionalities • Delivered feature demos and walkthroughs to cross-functional teams, supporting user acceptance testing and stakeholder understanding of new releases • Analyzed requirements and created user stories
Learnlight
Jun 2015 - Oct 2017
2 years 5 months
Remote, OR 97458, USA
International Program Manager
Feb 2017 - Oct 2017
9 months
Remote, OR 97458, USA
Managed international corporate accounts, including: • Overseeing daily operations, budgets, and project billing • Monitoring technical issues and driving resolution • Ensuring high client satisfaction and program outcomes
Workforce and Partner Specialist
Mar 2016 - Mar 2017
1 year 1 month
Remote, OR 97458, USA
• Coordinated virtual and blended language training for corporate clients ensuring smooth delivery and scheduling • Managed a range of administrative and operational tasks, • Tracked KPIs to improve program efficiency • Created and delivered multilingual reports and documentation supporting internal teams and client communications • Provided helpdesk technical support to users, troubleshooting platform issues and improving user experience
Language learning Advisor
Jun 2015 - Mar 2016
10 months
Remote, OR 97458, USA
• Coordinated virtual and blended language training programs for French and Spanish speaking corporate clients, ensuring smooth delivery and engagement • Provided personalized support to learners, adapting guidance to individual needs and learning goals • Advised clients on digital learning solutions and platform features, effectively translating user needs into actionable recommendations • Monitored and tracked client progress and satisfaction metrics, using data insights for user experience enhancement
Project Assistant
WIG d.o.o. & Foster Wheeler Iberia (Base Oils Project, Oil Refinery NIS)
Sep 2014 - Dec 2014
4 months
Novi Sad, Serbia
• Maintained project documentation in Serbian, English, and Spanish • Ensured documentation aligned with business requirements and quality standards • Managed business correspondence and document organization, streamlining communication and boosting project efficiency • Supported international project coordination
Spanish Teacher
Language center Soho
Sep 2013 - Jul 2014
11 months
Novi Sad, Serbia
• Delivered intensive and standard Spanish courses • Designed lesson plans tailored to adult learners • Assessed progress and adjusted curriculum as needed
Education
IPD International
Integral personal development
2021 - 2025
3 years 8 months
Faculty of Philosophy Novi Sad
Master's degree
2013 - 2016
2 years 6 months
Faculty of Philosophy Novi Sad
Bachelor's degree
2009 - 2013
3 years 11 months
Universidad de Granada
Bachelor's degree
2011 - 2012
11 months
Isidora Sekulić Grammar School
2005 - 2009
4 years 1 month