Dutatiana NGUEMTO
Customer Service Manager
Salaire / Taux journalier
Douala, Cameroun
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Versatile customer support & virtual assistant specialist with 14+ years managing e-commerce operations and client relationships. Expert in team leadership, order management, and multi-channel support across email, chat, and social media. Ready to streamline your business operations and enhance customer satisfaction.
Expérience de travail
Customer service manager
agence rehemaFreelance
juil. 2022 - Présent
4 ans 4 mois
Remote, Oregon 97458, États-Unis
My mission is to manage all after-sales services for the companies that the agency wins. My responsibilities are : 📍 The creation, training and management of a team with the aim of reinforcing the after-sales service. 📍The creation and updating a script to facilitate the work of my team. Handling complaints (suppliers, customers, banks, third-party collaborators) 📍Organizing, cancelling, refunding, creating and grouping orders. 📍Management of emails, calls and instant messaging. 📍Follow-up orders, update customer information
Responsable marketing acquisition chez
Visualized AgencyFreelance
mai 2021 - Présent
5 ans 6 mois
Bali, Cameroun
Skills: Compétences analytiques · .Service à la clientèle .Gestion du parcourt client .Gestion des e-mails et des demandes .Support via chat en direct .Gestion des stocks .Saisie de données .Gestion d'agenda et de planning .Email marketing .Gestion des tiers .Mises à jour du blog · Gestion des contenus
Community Manager /Funnel-builder
IndépendantFreelance
juil. 2019 - déc. 2021
2 ans 6 mois
Communauté urbaine de Douala, Littoral, Cameroon
Image management (companies, public persons) on social networks Construction and implementation of sales tunnels and e-commerce sites Configuration of Adsets, launch and analysis (Facebook and Linkedin advertising)
Administrative Asistant & Sales Representative
AVT Media
févr. 2014 - mars 2015
1 an 2 mois
Communauté urbaine de Douala, Littoral, Cameroon
Relay between banks, customers and Company. Administrative management of the Company
Remote Recommended
lmt group axess
juin 2013 - mars 2014
10 mois
Yaoundé, Cameroun
Telesales, Tele-prospection, Call handling (outgoing and incoming)
Service Provider
FreelanceFreelance
mars 2011 - janv. 2014
2 ans 11 mois
Communauté urbaine de Douala, Littoral, Cameroon
Outsourcing in the field of graphics and communication
Stock Account Manager
Akwa.Dis
juil. 2010 - oct. 2010
4 mois
Communauté urbaine de Douala, Littoral, Cameroon
Administrative management of stocks: Recording of input-output movements and summary. Inventory control in the field Showroom Management
Sales Business Development
LCC
juil. 2008 - oct. 2008
4 mois
Communauté urbaine de Douala, Littoral, Cameroon
Promote the company's products to the target audience
Formation
INSTITUT SUPÉRIEUR DES PROFESSEURS RÉUNIS (ISPR) Douala
BTEC Higher National Diploma
2010 - 2012
2 ans 1 mois
Institut Moderne Polyvalente(IMP)
General Certificate of Education Advanced Level (GCE "A-level")
2008 - 2010
2 ans 1 mois