Ebuka Igbo
Technical Support Engineer | Python, SQL
Salary / Daily rate
Lagos, Nigeria
Freelance, open to permanent contract
Skills
Languages
About me
Intro
Technical Support Engineer with 8+ years of expertise in customer support, web development, and team leadership. Proven track record of managing technical teams, implementing payment integrations, and resolving high-volume customer inquiries across gaming, food delivery, and hospitality sectors. Specialized in Python/SQL development with strong analytical skills to deliver exceptional user experiences.
Work experience
Technical Support Engineer
Bitville Gaming
Jan 2025 - Present
1 year 10 months
Mauritius · Remote
Skills: SQL · Data Analysis · Casino Gaming · Scripting · Analytical Skills
Support Specialist
Chowdeck
Jan 2024 - Present
2 years 10 months
Lagos, Nigeria
||- Efficiently resolved high volume of customer inquiries, complaints, and issues related to food orders, delivery, and platform usage, including those related to payments. ||- Assisted customers with understanding payment options, resolving failed payments, and processing refunds in accordance with company policies. ||- Developed a deep understanding of Chowdeck's operations and service offerings.
Web Support Specialist/developer
LIFELINE THEATER INC
Apr 2023 - Mar 2024
1 year
Brookfield, CT 06804, USA
||- Website rebrand and design ||- Paypal Payment integration for recieving donations ||- Mail chimp Integration. ||- Support to both staffs and site visitors. ||- SEO Optimization
Technical Support Specialist
TuneKeyFreelance
Jun 2023 - Jan 2024
8 months
Canada · Remote
||- Oversee a team of developers and support staff, guiding them in diagnosing and resolving technical issues reported by users. This involves troubleshooting both software and hardware problems to ensure seamless operation while managing workloads and fostering a collaborative environment. ||- Provide assistance to users by effectively communicating solutions, answering queries, Updating FAQs and ensuring user satisfaction. Simultaneously, maintain the quality and standards of applications developed by the team through regular reviews, testing, and implementation of best practices. ||- Document solutions and common problems to create knowledge bases for training and reference. Additionally, contribute to the strategic planning process by aligning team goals with organizational objectives, considering factors such as scalability, user experience, and technology trends.
Technical Support II
Greenfield TechnologyFreelance
Jan 2017 - Oct 2023
6 years 10 months
Lagos · Hybrid
||- Provided outstanding technical support to clients. ||- Troubleshooting technical issues. ||- Identifying hardware and software solutions.Diagnosing and repairing faults.
Technical Staff
INEC Nigeria
Jan 2019 - Jul 2023
4 years 7 months
Akure, Ondo, Nigeria
Providing support on the use of the Bimodal Voters Accreditation System (BVAS), fix malfunctioning BVAS. Carry out refresher training for the Presiding Officers at the Registration Area Centre (RAC).
Technical Support Manager
Banex Beach Hotel and Resort, Lekki I
Jul 2019 - Mar 2022
2 years 9 months
Lekki, Lagos, Nigeria
Overseeing the day to day effective operations of systems, network, system hardware and server. Web Content management and customer service representative
Customer Support Engineer
GoldCash
Aug 2017 - Aug 2018
1 year 1 month
Lagos, Nigeria
Ensuring high customer satisfaction rates is achieved by providing optimal customer service and technical support. Helped to increase customer return rates by providing excellent customer service at all times
Education
Federal University of Technology Akure
Bachelor of Technology - BTech
2015 - 2020
5 years 1 month