Ecem Yakupoglu

– Led fundraising campaigns with more than 200 volunteers, forged partnerships with local businesses/NGOs, increasing donations by 25% and improving reporting accuracy by 30%. – Drove social media strategies and digital campaigns reaching 2,500 users, boosting engagement by 40% and optimizing content for maximum audience retention.

– Managed operations for luxury brands Bell & Ross, Hublot, and Messika, prepared and priced PoS orders, monitored sales, and optimized performance to drive revenue growth. – Supported trade, event, and digital marketing initiatives, leveraging budgets to enhance brand visibility and increase customer engagement.

– Represented the clinic to international B2B and B2C clients across France, Switzerland, Belgium, USA, and UK, providing detailed procedure and pricing information to drive patient conversion. – Identified client needs and created cross-selling opportunities, coordinated appointments with patient services, and maintained CRM and reporting to optimize sales performance. Specialising in International Sales, Reporting, CRM.

– Delivered exceptional customer service, assisted fans with merchandise selection, promoted key products, and drove sales through upselling and accurate POS management. – Supported inventory management, visual merchandising, and promotional campaigns to enhance store presentation, brand visibility, and customer loyalty.

– Drafted contract templates, audited policies, compensation, and expenses, and improved HR processes including recruitment, onboarding, and exit procedures. – Led key projects such as creating a Home Working Policy, Exit Interview Policy, and an Employee Engagement Questionnaire, delivering actionable insights to company directors to boost motivation and engagement.

– Managed social media accounts (Instagram, Twitter, Facebook), created content, coordinated product launch events, and developed influencer marketing campaigns to increase brand engagement. – Handled store and vendor communications, resolved customer inquiries and complaints, and managed stock operations using SAP and Excel to optimize operational efficiency.