Eduardo Salcedo

-I handled inbound and outbound calls to offer products and services, providing clear and personalized advice based on each customer's needs. -Recognized for maintaining high performance in key metrics such as call handling time, first call resolution, and service quality. -Managed claims, requests, and complaints with empathy and efficiency, achieving high levels of customer satisfaction.

-Transcribed audio and video files with high accuracy and attention to detail, ensuring proper formatting and grammar. -Translated documents and communications between English and Spanish, maintaining context, tone, and cultural relevance. -Provided virtual assistance by managing emails, scheduling appointments, and conducting online research to support business operations.

-I performed administrative tasks such as invoicing, inventory control, and supplier follow-up. -I assisted customers both in person and over the phone, resolving inquiries and enhancing the shopping experience. -I contributed to improving inventory organization and product turnover, reducing losses due to expiration or damage.