Edwin Suárez

– Produced promotional video content for MOTIVARTE photography school's social media channels. – Managed end-to-end multimedia production from concept development and shooting through editing and publishing, creating engaging content that showcased courses, events, and student work.

– Provided email-based customer support for Walmart US customers, resolving inquiries regarding order status, shipping, product returns, and warranty coverage. – Consistently met or exceeded email processing quotas while maintaining high customer satisfaction through clear communication and efficient issue resolution.

– Designed marketing materials for Datatex, a leading electronics retailer in Nicaragua, including catalogs, flyers, and digital promotional content. – Collaborated with leadership to modernize the brand identity and created print-ready and web assets that supported sales objectives and enhanced customer engagement.

– Developed creative campaigns for local clients at an advertising agency. – Analyzed client briefs, proposed campaign concepts within budget constraints, and designed graphic content for print and digital channels using Adobe Creative Suite. – Collaborated with account managers in client meetings to gather feedback and iterate on campaign materials.

– Led a digital transformation sales initiative, recruiting and managing a team dedicated to converting customers from analog to digital landline services. – Conducted onboarding and training for team members, monitored performance against KPIs, and reported results to senior management. – Exceeded digital conversion quota by converting over 18,000 landlines in the first year, contributing to increased customer retention and satisfaction.

– Managed front desk operations and guest relations at a hostel in Managua. – Handled check-in and check-out processes, provided guests with local recommendations and travel assistance, and coordinated with housekeeping, maintenance, and security to ensure smooth operations. – Contributed to a 60% increase in occupancy rates within six months through enhanced guest experience and operational efficiency.