Muhammad Ehtesham Khalid

At Haleon, I provide on-site L1/L2 support for 100+ users, including executives and VIPs. I support onboarding and offboarding through device resets, Autopilot pre-provisioning, Intune enrollment, and application deployment. I also manage IT assets in ServiceNow ITSM, improving inventory accuracy by 30% within three months, and help optimize service catalog tasks and workflows to reduce ticket handling time.

I supported users across Belgium and the Netherlands, delivering both onsite and remote desktop support in a high-volume environment. I consistently achieved 90% SLA performance while handling 50+ weekly tickets in Jira. During the Beko–Whirlpool merger, I supported large-scale device onboarding using PowerShell for Intune and Autopilot and resolved issues across networking, printing, server access, and Microsoft Teams Rooms.

Contributed to 6+ automation and product development projects across the steel, plastic, and wood industries while collaborating with a team of engineers. Led the Autonomous Solar Cleaning Robot from concept to functional prototype, handling design, prototyping, and testing. Designed mechanical components in SolidWorks, supported by CFD and structural analysis in ANSYS, and reduced prototyping costs by 30% using SLA and FDM 3D printing. Worked closely with fabrication teams to ensure smooth design-to-manufacturing integration.

Earlier in my career, I supported the coordination of web-based software projects, working closely with developers, designers, and management teams. I assisted with tracking timelines, deliverables, and documentation, gaining practical exposure to project planning, cross-functional collaboration, and structured delivery processes.

Drilling Operations Intern – N-1 Rig Rajian During this internship, I observed and supported daily drilling activities while learning how operational data, logistics, and safety standards drive efficiency in the oil and gas field. I developed an understanding of rig systems, maintenance workflows, and supply chain coordination for equipment and materials—insights that strengthened my appreciation for disciplined operations, quality control, and collaboration in complex industrial environments.