Hajar EL GAATIB

Adapting the model used in xRM to other firms in the group: Audit and Consulting Firms and CJR - Creating the product backlog (list of features to be developed) - Writing user stories (describing user expectations) and detailed specifications - Prioritizing the various tasks and objectives - Performing tests and evaluations on the product backlog at all stages of the project - Making modifications based on client feedback (test and learn principle) - Acting as a reference on Salesforce solutions for the sales and marketing teams. Adapt the model used in xRM to other firms in the group: Audit Consulting Firm and CJR - Create the product backlog (list of features to be developed) - Write user stories (description of user desires) and detailed specifications - Prioritize the different tasks and objectives - Carry out tests and evaluations on the product backlog at all stages of the project - Make modifications based on feedback from the client (test and learn principle) - Act as a reference on Salesforce solutions for the sales and marketing teams.

Adapt the model used in xRM to other markets of the group: Business market & Individual market Lead a redesign project via the Branch Unit solution, which allowed us to register in a new record visibility architecture and take advantage of the Salesforce FSC brick. - Facilitate functional workshops, analyze business needs and translate them into Salesforce processes - Carry out the technical configuration and optimization of the various integrated clouds, in particular via Copado (Sales, Service Cloud, CRMA, FSC, etc.): Configuration, Permission Set, Sharing rules, Validation rules, Flow Builder, etc. - Manage developments - Ensure the convergence of functional needs with the developments carried out via suitable use cases, - Act as a referent on Salesforce solutions for sales and marketing teams

» Guarantor of the functional coverage of the Customers Links business processes, » Sprint management according to the Agile Methodology, » Support for strategic and operational management and decision-making » Collaborate with the team of developers based in India, » Management and analysis of the performance of the support chain of all entities

SalesForce CRM & PARDOT » Analysis of all the business processes of the organization and its interactions & Develop scope, define and prioritize backlog items (features/user stories) that guide the Agile software development team, & Coordinate the development, testing and release of the product with the other teams, & Solve product-related problems, supporting the tech team in any product related issues and make decisions, Be responsible in making sure the success KPIs are defined, and Support Salesforce product team in defining clear and right targets to boost performance Increase in understanding of Agile practices. » Deployed modules: CRM Marketing Pardot, Sales management, Customer relationship & after-sales service Finalization & Delivery, Interfacing the Vocalcom Phone Solution and the Salesforce CRM, Redesign of the Kettani Immobilier website.

Conduct of ORKESTRO MANAGER Implementation missions in several business sectors, highlighting the issues of collaboration and project management. Follow-up of the client projects: Analysis of the specifications, meetings animation, solutions propositions, integration & deployment, tests and recipes, training and post-start support.

» Accomplishing various tasks related to the implementation and configuration of a PSNext project management software  Certification of Basic knowledge of PSNext 3.0 and Sciforma 4.0

» Establishment of a Human Resources Information System: 'MARIUS'

» Development of the dashboard of the SAS Hotel« Esprit Saint