El Mehdi JOUAN

Founder of Caisse Mahali – A next-generation SaaS point-of-sale platform designed for restaurants, fast-food chains, cafés, bakeries, supermarkets, and other retail businesses.

Technical Support Engineer | Oracle Linux & OCI I provide technical support for Oracle Linux and Oracle Cloud Infrastructure environments, with a strong focus on Linux troubleshooting, system administration, lifecycle management, virtualization, patching, performance analysis, and customer Service Request resolution. My experience includes Oracle Linux 7/8/9, RHEL 7/8/9, OCI Compute Instances, OCI Cloud Shell, Block Volumes, OCI File Storage, OS Management Hub, KVM/libvirt, Leapp upgrades, kdump and vmcore analysis, Oracle Linux Automation Manager, Performance Co-Pilot, Grafana, Exadata-related Linux diagnostics, RoCE and InfiniBand concepts, and enterprise support processes. I work on diagnosing complex Linux issues, analyzing system logs and crash dumps, investigating boot and upgrade failures, troubleshooting OCI compute, storage, networking, and system services, and supporting enterprise customers through high-impact technical issues. I also conduct live troubleshooting sessions with customers during critical outages and service-impacting incidents, helping identify root causes, restore services, and coordinate with cross-functional teams to deliver effective and timely technical solutions.

Operations Pilot | Stellantis (PSA Group) | IT Infrastructure Management in an Industrial Context Experienced in technical incident management, troubleshooting, and infrastructure operations across PSA Group sites. Specialized in multi-level support (Windows, Linux, IBM Z/OS), network security, and cloud services. Crisis & Incident Management: Leading major incident resolution, minimizing service disruptions. Change Management & Migrations: Overseeing system upgrades and VM migrations for scalability. Security & Proactive Analysis: Enhancing network security, analyzing logs, and preventing vulnerabilities. Vendor & Partner Coordination: Managing tickets with Orange Business, SFR, AT&T, ensuring SLA compliance. Leadership & Training: Trained 20+ engineers, mentoring and optimizing team performance. Tool Expertise: Expert in PSASM Service Manager tool & OAP Internal tool for incident management. Strong analytical mindset with a proactive approach to enhancing IT resilience, security, and efficiency.