Elamine Mahdad

Collaborating with internal teams to ensure adherence to Know Your Customer (KYC) and Anti-Money Laundering (AML) policies and procedures, maintaining a unified approach to compliance across all departments. Delivering Commercial Training focused on KYC and AML, particularly within the financial services sector. This includes educating employees on regulatory obligations, best practices, and the importance of compliance to mitigate risk. Managing the Client Onboarding process in the payments industry, ensuring that all new customers undergo thorough identity verification, risk assessments, and screening processes in line with KYC and AM standards. Reviewing and analyzing customer documentation such as identification, proof of address, and financial records to verify authenticity and ensure compliance with regulatory requirements, safeguarding against fraud and money laundering risks. Maintaining accurate and comprehensive records of all customer information and transactions, ensuring data is stored securely and complies with data protection regulations and industry standards. Identifying and reporting suspicious transactions or activities in real-time, following established procedures for escalation, investigation, and documentation, while adhering to regulatory reporting requirements. Staying informed and up-to-date with evolving regulatory requirements related to KYC and AML, ensuring that internal practices and systems remain aligned with changes in local and international legislation. Conducting periodic reviews and updates of customer information and documentation, ensuring ongoing compliance by verifying that customer details are current and accurate in accordance with regulatory mandates.

Serve as an AML/KYC Specialist to ensure full compliance with all internal policies, procedures, and regulatory requirements, maintaining the integrity of the organization’s operation. Engage with clients, business units, and internal departments to effectively communicate necessary actions and next steps in the compliance process, ensuring smooth and efficient operations. Identify and assess potential risks and issues, promptly escalating them to appropriate stakeholders for timely resolution, minimizing exposure to compliance violations. Support process improvements by analyzing, specifying, and enhancing operational efficiencies within the Compliance Operations and Business (COB) team in both the EMEA region and globally. Play an active role in management, compliance, and quality assurance meetings, contributing valuable insights to strengthen relationships and drive collaborative efforts across teams. Participate in ad-hoc onboarding projects as needed, contributing to the seamless integration of new clients and ensuring all compliance requirements are met. Provide ongoing support to the COB team, offering assistance in resolving challenges and ensuring operational continuity within the team.

Conduct in-depth investigative reviews of historical transaction activity and negative media reports related to clients, ensuring adherence to firm policies and regulatory requirements. Based on the findings, conclusions, and recommendations documented in the investigation reports, Relationship Managers and KYC Officers will follow up with the customer for additional due diligence. Support client-facing teams to ensure that all client KYC records meet regulatory standards, ensuring highqualityand timely completion of due diligence processes for each client. Assist with end-to-end operational activities during the periodic client renewal process, ensuring all necessary documentation and updates are collected and verified. Aid in the collection and verification of client documents and data, using both public and internal sources before the final review by the client-facing team. This process ensures that the client’s KYC profile is up todate and that any discrepancies or issues are identified and escalated to the appropriate business units. Review the data collection and verification process to ensure that all KYC records are complete and accurate prior to the final review by client-facing teams, minimizing the risk of non-compliance. Stay up-to-date with regulatory changes related to KYC, suitability, and client documentation, ensuring that all KYC processes are aligned with current legal and regulatory requirements.

Update operational procedures as needed to reflect changes in regulations, technology, or internal business processes, contributing to efficiency and compliance. Process client instructions accurately and efficiently, ensuring that all tasks are completed within the specified deadlines, maintaining a high level of precision and quality. Verify and authorize system data, ensuring that all information is accurate and meets regulatory and internal standards before being processed. Respond to client queries efficiently and promptly, providing clear and comprehensive answers to maintain strong client relationships and ensure satisfaction. Collaborate with other teams and employees, as directed by the supervisor, and support cross-team activities, including potential transfers to different processes or teams to support business needs. Participate in training, projects, conference calls, and system testing, as directed by supervisors, contributing to continuous learning and process improvement initiatives. Assist in the implementation of validated process improvements, ensuring that new processes are effectively integrated into operations to drive efficiency. Familiar with operating procedures and controls, supporting managers with quality control measures to ensure compliance and operational excellence. Follow departmental procedures and compliance standards to minimize risk and reduce losses, contributing to the overall integrity of operations. Coordinate internal procedure-related projects, ensuring that changes and updates are managed effectively, communicated clearly, and implemented smoothly.

Initiating the Enablement Process, ensuring a smooth and efficient transition for new users or merchants into the platform. Managing the Formal Onboarding Process, guiding clients through every step of the setup to ensure full integration and compliance with system requirements. Establishing clear expectations with clients, while providing comprehensive training and ongoing supportto ensure they fully understand and can maximize the platform’s capabilities. Evaluating early-stage performance, tracking key metrics to assess how effectively clients are using the platform and identifying areas for improvement. Fostering a culture of continuous improvement, by gathering feedback and implementing necessary enhancements to both processes and services. Persuading potential merchants to choose Square, highlighting the platform’s unique features and how it can address their specific business needs. Assisting early-stage merchants with the onboarding process, providing guidance on various hardware and features offered by Square to ensure they are aligned with the client’s requirements and business objectives. Acting as a Square advocate and representative, effectively communicating Square’s value to various stakeholders and parties involved. Troubleshooting technical issues, ensuring that client problems are identified and resolved efficiently. Identifying and analyzing errors, investigating anomalies in transactions or system performance, and taking necessary actions to resolve them. Reporting anomalies in the system, ensuring they are flagged and addressed in a timely manner to avoid operational disruptions. Analyzing transactions and transfers, ensuring their accuracy and integrity, and addressing any discrepancies that may arise. Escalating issues when necessary, ensuring that complex problems are properly handled by the appropriate teams for swift resolution.

Monitor and track online goods purchases, ensuring accurate records are maintained and transactions are processed efficiently. Provide support to partners, addressing their inquiries and concerns, and escalating issues to the appropriate department for resolution. Review payment and logistics services, analyzing performance and generating detailed reports to assess service effectiveness and identify areas for improvement.