Elena Nikolskaya

PO / Business analyst, Pcard App team. Project: New features of Pcard App Responsibilities: • Managed roadmap and Product backlog • Defined user journeys and functional requirements based on Marketing and Operations teams input. • Coordinated with other component teams to ensure timely feature delivery. • Managed UAT and the release process. Achievements: • Led development of “Rate Us” and “Fleetwash” features. • Cleaned up and restructured backlog. • Acting as Scrum master, improved delivery process, created boards and dashboards for visualising team’s work. Introduced Agile ceremonies - Demo’s and Retrospectives. Environment: • Azure, Azure Devops, SOAP APIs, Postman, SQL, Confluence, Figma, BPMN/UML, Miro, Power BI.

Skills: Communication · Facilitation · Public Speaking · Stakeholder Management

Skills: Creative Problem Solving

Helping job seekers in Brussels with defining their approach, improving CV, supporting in preparation for job interviews. Team4job is always looking for new mentors in Brussels!

Projects: • Introduction of updated insurance products that required updates of web site. • Introduction of e-payment for renewal invoices, via Unified Post. • Facelift of web site – redesign of CMS components. Responsibilities: • Defined business, functional and data requirements for www.yuzu.be site. • Specified and tested: Azure dashboards, Google Analytics, ads platforms integration, data for data warehouse. • Monitored site KPIs and provided improvement recommendations based on: Azure logs, Google analytics, Hotjar, backend DBs, Excel Query/Pivot tables. Achievements: • Introduced new metrics using integration of Azure queries and Excel Query. • Based on above metrics drove the reduction by 55% of “404” errors caused by bugs. • Specified new analytics funnels and supported moving from Google Analytics GA360 to G4. • Acting as Scrum master, improved Jira/Confluence/Slack configurations for increased team efficiency. Environment: • Azure, CMS Prismic, Mailchimp/Mandril, Consent Management Platform (cookies), SOAP APIs, MS SQL Server Management Studio, Google Analytics, Hotjar, Jira, Confluence, Slack, Figma, Viso, BPMN/UML.

Projects: • Mobile app for remote controlling car over IoT – introduction of new features and new vehicles. Team’s scope – user activation and provisioning of IoT services. • Integration of insurance app feature with insurance back-end. Responsibilities: • Documented business requirements (user journeys, user stories). • Documented solution specifications for development team (microservices, APIs, queues). • Coordinated feature delivery with other Scrum teams and other projects. Achievements: • Specified new data model for configuration of vehicle remote control capabilities. • Introduced Kanban for a part of the team. Environment: • SOAP APIs, REST APIs, MongoDB, Swagger, Optimizely, Jira, Confluence, Slack, Miro, Lucid Chart, BPMN/UML.

Projects: • Replacement of in-house developed booking systems by one supplied by 3rd party. Responsibilities: • Documented business requirements and business processes. • Developed Statement of Work, user stories, UAT test scenarios, user documentation, and training. • Prepared RFP and conducted clarifications workshops for vendors and internal IT department. Achievements: • Deliverables (in collaboration with Enterprise and Business Architects): - Project target architecture definition and interfaces - Data flows - Go-live strategy including transition stages and temporary interfaces. • Introduced agile practices by setting up Jira and Confluence, establishing weekly feature refinement, and rituals (stand up and demo). Environment: • SOAP APIs, Jira, Confluence, Signavio, Visio, BPMN/UML.

Skills: Artificial Intelligence (AI) · Business Analysis

Executed transversal projects for the IT/Telco divisions (value 300kEur-600kEur): • Clarified and formalised business case and user requirements together with business owners. • Defined and implemented business processes for international telecom services provisioning. • Ensured compliance with corporate governance both for Waterfall and Agile ways of working. • Technologies – SOA, Advanced analytics on real-time data (project “Accidental network damage detection”), contextual Chabot (demo project based on rasa.com framework). • Application Systems – ordering, provisioning, billing, workforce management, technical support.

Completed Master of Science in Artificial Intelligence program at KU Leuven to gain new knowledge for Business Intelligence and IoT projects. Master thesis: “Inductive System Health Monitoring for fault analysis in wind turbines”.

Coordinated execution of signalling systems upgrade projects in order to achieve overall program goals.

Designed MS Access databases for statistical analysis and reconciliation of Foreign Exchange operations.

Testing of newly installed telephone network equipment and upgrading stations already in operation.