Eleonore Vadon

Management of the Team Processing Center & Internal flows in the Olympic Village Team of 25 supervisors & 100+ volunteers

Managing a team of 12 Compliance agents to provide world-class support to our customers. Onboarding newcomers to the team, preparing them for the role, and helping my team evolve in their career within the company through preparation and coaching. Crisis management hand-in-hand with Compliance and product teams. Working with core Compliance teams to design processes to improve the customer support experience and reduce customer contacts through product changes. Increase quality, effectiveness, and efficiency within my team to attain SLAs. Cross-communication with other teams to identify and apply best practices. Tools: Zendesk, Twilio, SAP, Atlassian, Scrum, Kanban

Creation of fashion chatbot, e-commerce aggregator, which does a personalised selection of fashion pieces from various e-commerce stores based on the inherent colour preferences of the user Product development, contact with agencies, brands and organisations, creation of website, chatbot, blog & social media content

Recruitment of freelancers in marketing, communication and coaching for Havaianas, Johnson&Johnson, Zalando, Boiron with Beebench. Management of platform content and recruitment of B2B-specialised copywriters. . Developed brand identity and digital communication for clients: logo, website design & content/translations, social media, photo campaigns, recruitment of digital profiles. Project management & social media actions for 25th anniversary of the Barcelona Olympic Games: IOC/Olympic Channel.

Organized new business meetings in Switzerland with multinational companies and developed communication strategies. Managed campaign launches: design, copy/translations, photo shoots, communication, retail (Nespresso, L’Oréal, L’Occitane, Havaianas, Fondation de la Haute Horlogerie)

[previously Los Navegautores] Launched the service in Spain. Created content strategies and managed the online communication for clients. Helped customers manage their digital transformation in terms or brand image and communication, trained employees to digitalising their brand strategy, content management, SEO.

Co-created the first consignment store concept for luxury prêt-à porter on a marketing, retail and communication scale.

Developed and managed PR accounts for Procter&Gamble (SKII, D&G and Gucci), Dainese, Tag Heuer, Carrefour, BRAFA and Spartoo: product launches, collection presentations, events, client and media relations, CEO interviews.