Elie Eid

• Develop goals and strategies to ensure the software department runs effectively. • Plan and direct the development of applications-related projects, ensuring successful execution and timely completion. • Assess and Develop technological systems and platforms to improve customer experience. • Develop and maintain long-term data backup and disaster recovery plans. • Define and enforce policies and procedures related to technology, data governance, and compliance. • Stay up-to-date with technologies and Healthcare industry trends to ensure that the organization remains innovative and competitive.

• Manage and Coach a high-performing and diverse team of 15 members. • Work with the Product Owner to balance features and high-quality working software • Build and maintain strong customer relationships – Ex: Facilitate the IMPACT DAEM Project with the World Bank, WFP, and Lebanese Presidency of the Council of Ministers. • Maintain consistent communication and manage customer needs and expectations by ensuring project goals are met. • Develop technical solutions for complex problems. • Manage risks and report project performance metrics

• Managed 3 diverse divisions, 13 team members: o Healthcare system division: 5 Developers and 1 Team Leader o CRM system division: 3 Developers o Customer Service division: 4 support Members • Initiated, lead design-development, and successfully delivered Health Care Projects like Claims Benefit ERP, CRM, and Case Management Solutions to ensure the continuation and enhancements of services. • Adapted the Scrum Agile Methodologies which helped the team to adapt to change quickly. • Implemented and maintained development best practices. • Engaged stakeholders early in the process which resulted in high customer satisfaction. • Reported Status & Progress to Senior Management using Metrics – SLA’s and KPI’s that allowed effective business decisions.

• Responsible for onsite implementation of contact center solutions. • Provided day-to-day oversight of IT infrastructure. • Managed server and application-related helpdesk support. • Developed & Implemented key performance indicators to track progress. • Worked closely with the management team to identify strategic IT initiatives.

• Planned, prioritized, and directed work of subordinates based on organizational goals. • Managed the process of requirement gathering, scope of project, development, and testing throughout system development lifecycle for applications such as E-Learning applications such as Student Information & Management System, E-Learning Content & Live Interactive Courses. • Established standardized processes for development, documentation, and quality assurance. • Served as liaison between management and development teams.

• Oversees technical projects in alignment with organizational goals. • Lead efforts to improve business application and business technologies such as SMS/IVR solutions & integration with Mobile operators. • Ensured high availability and redundancy by implementing disaster recovery to support the Business Continuity Plan. • Prepared and executed IT strategies to reduce operational cost. • Maintained established service level agreements to meet customer expectations and quality standards.

• Created, administered, and maintained company desktop, server, network, databases, and peripherals equipment. • Deployed & maintaining host security activities • Designed & implemented backup and disaster recovery plans – servers and databases. • Developed and implemented IT policy and best practice guides for the organization. • Managed and reported on the allocation of the IT budget. • Provided direction for IT team members. • Managed and maintained relationships with third-party vendors for IT equipment procurement.

• Provided configuration and maintenance of network hardware, DNS, DHCP, switching, routing, and other essential network services. • Ensured the security of data, network access, and backup systems. • Monitored and managed security systems and the flow of information in a secure manner.

• Maintained and administered computer networks including hardware, applications software, and all configurations. • Ran service & network management checks on network and data security such as Helpdesk and BMC server Management. • Monitored network resources 24/7 via centralized apps to pre-empt or respond to outages.

Visual basic 6 on Microsoft SQL Server 2000 and Access Databases: This includes database design, writing VB codes, and generating reports using Active Reports.