Eliott Buraco

Created and drove the new product-led growth strategy by integrating a recently acquired product (M&A) into the solution ecosystem, generating upsell and cross-sell opportunities. > 98% reduction in deployment time, approaching full client autonomy in freemium access > Segmented users into 3 categories to create pre-configurations and enable upsell strategies > Enabled two-way product integrations, boosting customer value and facilitating cross-selling

Defined the conversational design vision and guided discovery processes to enhance caller experience and optimize voicebot ROI. > Conversation success rate increased from 40% to 80% > Questions success rate increased from 70% to 85% > Caller satisfaction improved from 2 to 3.5/5 > Voicebot deployment time reduced from 2 months to 2 weeks

Established the product organization within a new venture of the startup studio and created the roadmap jointly with the COO and CTO in order to ship an MVP in 6 months. > Led 1 internal UX designer and 1 external UI designer > MVP shipped in 6 months

Joined the company when it had 20 employees and left after three fundraising rounds totaling $80M, with the company growing to 150 employees. Led the discovery and implementation of new business workflows within flagship applications or new products. Coordinated development, communication, and customer support teams globally. > Expanded the functional coverage of the FINALCAD app by 200% > Developed an Advanced Messaging app for Eiffage Route within 1 year, later integrated into our core product to create a new offering for all clients > Developed a Planning Management app for RATP RER A construction site within 6 months, later integrated into our core product to create a new offering for all clients