Elisa Manzato
UX Service Designer | Customer Experience Strategy
Salaire / Taux journalier
Paris, France
Mobilité : Paris, Lyon, ...
CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Trilingual UX Service Designer with 5+ years crafting customer experiences across digital transformation and sustainable innovation. Led strategic rebranding projects, co-founded eco-cosmetics brand from concept to market, and delivered omnichannel solutions at MAIF. Specialized in service design, user research, and digital strategy to drive business growth.
Expérience de travail
Designer Freelance
Elisa StudioFreelance
juin 2025 - Présent
1 an 5 mois
69340 Francheville, France
Member of IxDF Paris
IxDF - Interaction Design Foundation
mars 2025 - Présent
1 an 8 mois
Paris, France
Usability, Accessibility, Affordance, Responsiveness
UX Service Designer
MAIF
sept. 2022 - oct. 2024
2 ans 2 mois
79000 Niort, France
Strategic Marketing Department, Service Design team. Projects : life insurance, mortgage insurance, property acquisition, natural disaster management, team's internal projects. Activities : from discover to delivery at different levels
Co-founder Designer
OleOla, le cosméto éthiqueFreelance
oct. 2017 - août 2022
4 ans 11 mois
69340 Francheville, France
Founded and developed OleOla, a sustainable cosmetics brand, from initial concept (2017) to market launch (2020). Designed the product range and packaging with a focus on eco-innovation, defined the brand strategy, and structured the end-to-end customer journey. Delivered a seamless omnichannel experience through service design, combining e-commerce, direct sales, and in-person events.
Web Designer
Benvenuto Mastri Vetrai
sept. 2020 - oct. 2021
1 an 2 mois
31100 Trévise, Italie
Led the strategic rebranding and digital transformation of Benvenuto Mastri Vetrai, conducting brand audits, defining the new visual identity, redesigning the website with a user-centered approach, and optimising digital touchpoints to support business growth and client acquisition.
Product Manager Intern
Ideal Standard Italia
janv. 2020 - juil. 2020
7 mois
Milan, Italie
Contributed to market research and user studies to identify customer needs and industry trends, producing strategic benchmarks and recommendations integrated into the product roadmap in close collaboration with European marketing and engineering teams.
Photographer
Stars Be Original
juin 2017 - oct. 2017
5 mois
07041 Alghero, Sassari, Italie
Managed and produced digital and print photo sessions at Villaggio Bravo Porto Pino, combining technical photography skills with customer service and direct sales, while also handling post-production, personalized products, after-sales delivery, and client relationship building.
Stars Be Original
oct. 2015 - oct. 2016
1 an 1 mois
07041 Alghero, Sassari, Italie
Photographer
juin 2016 - oct. 2016
5 mois
07041 Alghero, Sassari, Italie
Oversaw the production and sale of digital and printed photo services at Villaggio Bravo Porto Pino, applying technical photography and sales skills to deliver customized products, ensure client satisfaction, and build strong customer relationships.
Photographer
oct. 2015 - juil. 2016
10 mois
Marsa Alam, Mer Rouge, Égypte
Managed and delivered digital and print photo sessions at Villaggio Bravo Marsa Alam, applying technical photography and customer service skills to ensure high-quality results and client satisfaction, while maintaining photo and IT equipment.
Formation
ESDAC, école de Design, Arts Appliqués et Communication
European Master's degree in Design of Innovative Objects and Services
2022 - 2024
3 ans
NABA Nuova Accademia di Belle Arti
Bachelor in Industrial and Product Design
2016 - 2019
3 ans 3 mois
Licences et certifications
Born Digital: How AI-Native Research Is Rewriting UX Webinar
Délivré le : sept. 2025
TOEIC
Délivré le : juil. 2024