Elisa Pierrot
Clienteling & CRM Specialist | Luxury Industry
Salaire / Taux journalier
Paris, France
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Luxury CRM specialist with 2+ years at top maisons including Balenciaga, Maison Margiela, and Giorgio Armani. Expert in clienteling app management, campaign optimization, and customer data analysis with proven track record of UX improvements and KPI monitoring. Ready to elevate your luxury brand's customer experience through strategic CRM solutions.
Expérience de travail
Couture & VIP Production Coordinator
BALENCIAGAFreelance
juin 2025 - juil. 2025
2 mois
Paris, France
-Logistical support for organizing the Couture show, -Liaison between service providers and internal teams, monitoring and managing invoicing, -Coordinating bookings for talent, with a particular focus on Hair & Make-Up Artists (HMUAs).
Maison Margiela
oct. 2023 - oct. 2024
1 an 1 mois
Paris, France
Junior Client & CRM Specialist
juin 2024 - oct. 2024
5 mois
Paris, France
Context: Management of the clienteling application and the overall CRM ecosystem. -Gathering business and retail requirements and coordinating with IT and Business Intelligence teams. -Acting as the key point of contact during pre-production testing phases for app updates. -Leading the launch of the first global clienteling campaigns through the application. -Developing new clienteling activations and client journeys. -Monitoring CRM performance via Power BI dashboards. -Enhancing data quality for both clienteling and reporting purposes. -Defining specifications for Japan, APAC, USA, and EMEA teams.
Client & CRM Associate
avr. 2024 - juil. 2024
4 mois
Paris, France
Project: Takeover of the DRT Clienteling project -Reconstructed project history using internal archives -Implemented a macro-planning with milestones and synchronization for clienteling campaign launches -Coordinated the project and fostered team alignment -Improved processes and managed complex Client Care escalations -Trained and supervised an intern
Client Engagement Assistant
oct. 2023 - mai 2024
8 mois
Paris, France
-Coordination of global marketing and e-commerce email campaigns -Defined and deployed email workflows -Performed client profiling and competitive analysis of newsletters to optimize targeted communication strategies
Clienteling & Trade Marketing Assistant
Giorgio Armani
avr. 2023 - oct. 2023
7 mois
Paris, France
-Managed marketing and PR events (VIC experiences, drive-to-store initiatives, pop-ups, installations, activations, and press conferences) -Oversaw vendor portfolio, production follow-up, quotation processing, and budget tracking -Reported on sales performance, client acquisition, and retention metrics -Managed and prototyped VIC gifting campaigns
Client Advisor
GIVENCHY
juin 2022 - août 2022
3 mois
Paris, France
- Accompanying customers in the fitting room, creating looks, storytelling, assistance for made-to-measure - Personalized service and customer loyalty development, via CRM tools
Marketing & Communication Assistant
Renaissance Upcycling
oct. 2021 - déc. 2021
3 mois
- Community management (strategy, media planning for Instagram Facebook and LinkedIn); partnership management (collaborations, giveaway contests, influencer relations) - Creation of multimedia content (video editing, photo retouching) - Crafting written content, including posts and articles
Vintage Fashion Sourcing and Sales Partner
Imparfaite.Freelance
déc. 2020 - déc. 2021
1 an 1 mois
Paris, France
- Sourcing vintage pieces and original items to curate a high-quality selection - Presenting products effectively to highlight their distinct features and enhance customer appeal
Client Advisor
Rouje
juil. 2021 - oct. 2021
4 mois
Paris, France
- In-store welcoming and personalized advice - Make-up product demonstration (Les Filles en Rouje)
Temporary Administrative Assistant
Université Jean Monnet Saint-Etienne
août 2020 - oct. 2020
3 mois
Saint-Étienne, France
- Managing, organizing, and verifying student records using Apogée software - Overseeing reception duties and operating the switchboard - Addressing and resolving student inquiries
Formation
CY Cergy Paris Université
Master
2021 - 2023
2 ans 2 mois
Institut national des langues et civilisations orientales (Inalco)
Licence
2018 - 2021
4 ans
National Sun Yat-Sen University
Summer school
2019 - 2019
2 mois