Elisée AMBASSA, MBA

On the behalf of ITS group for OnPrem & Cloud Infrastructure[Global Business Support]: • Guarantee and monitor the economic and operational performance of the infrastructure and Cloud services deliver to the various entities of the group • Guarantee contractual commitments and compliance with service level agreements (SLAs) and associated invoicing • Co-design and upgrade new offers with service lines and Business entities, by feeding the service catalog • Identify, organize and collect the needs of Business entities as well as additional sales opportunities • Lead operational committees and others contractual instances with customers • Promote the services catalog offer by the Cloud Infrastructure family • Manage action plans to improve quality of services • Participate in project governance Environment ITIL, Agile Scrum, MS Office 365, ServiceNow, Salesforce, SAP, AWS, AZ ...

On the behalf of Astek for IT & Product Standards BRM team attached to the group IT department (DS) : • Manage the quality of service of Air France, KLM applications used within Air France KLM IT for the various IT activities (IT4IT), in particular, but not only, specific Air France applications from the DGSI, as well as ServiceNow and its various interfaces, monitor the costs of continuity of IT4IT applications (including ensuring/guarantee reporting on these aspects), monitor and conduct feedback if necessary in the event of majors incidents. • Monitor and update the service catalog associated with this portfolio of applications/services published in ServiceNow/MyITService, and ensure the consistency of these applications/services with the business processes implemented within Air France KLM IT or the DGSI (particularly ITIL). • Ensure a role of 'coaching', assistance, arbitration for the use of ServiceNow within Air France KLM IT and support for change. - In the Virtual Security team, be the representative of all consumers, Dev, C-SOM and behind them external parties - Be the linking pin towards Dev Project managers or product teams, C-SOM. -Work with T-SOM to create a consistent portfolio of basic technical security Service Offerings, with proper support, dependencies, knowledge, etc. - Aggregate the basic technical security services towards aggregated Technical Service Offering(s). - Create aggregated knowledge articles with the help of the T-SOM to make clear for the consumers, what the offerings are and how to apply them. - Define and design with all stakeholders the workflow needed for these services. - Define and monitor SLA’s of delivery lead-times, from initial request to working access. - Monitor the execution and perform continuous improvement. - Facilitate Life cycle management modifications, caused by component changes. Environment ITIL, Agile Scrum, MS Office 365, ServiceNow, Jira, ZScaler...

- Guarantee the quality of services and clients satisfactions. - Scope clients needs and manage project or operational responses. - Interact with all business and technical services for clients success. - Prepare and manage governance instances meetings. - Drive the continuous improvement plan. - Manage crisis situations, develop and coordinate appropriate action plans. - Suggest solutions and help to solve problems on platforms. - Participate in service catalogue building (costs, service availability, contacts, SLA, etc.). Environment : ITIL, Datacenter (Racks, Servers, Switch, Firewall…), Cloud(AWS), Iventis, Meraki, Centréon, Google Suite, MS Office 365

On behalf of Sopra Steria for Airbus, lead run governance activities on Skywise Aircraft Connection program: - Users requests, incidents and problems escalations management - Setup and monitoring of activity dashboards. - Crisis management with development and coordination of adapted action plans - Coordinate actions and drive the continuous improvement plan - Prepare and manage governance instances (SteerCo and OpCo) - Scooping of new initiatives around the program. Environment ITIL, AWS, Scrum, MS Office 365, G Suite, Splunk, Qlik Sence

Analyze and develop new features for Wekeo program, coordinate project activities and drive the plan for continuous improvement. Environment: UML, Scrum, MS Office 365

- Lead support activities. - Manage and follow user requests and incidents. - Coordinate actions and drive the continuous improvement plan. - Propose solutions and help people to solve issues. Environment: Scrum, ITIL, MS Office, Shell, Java, Awk, Oracle, SQL, Sysbase, PuTTY under Unix/Linux/Windows

Design and implementation of various small applications and websites. Purchase and maintenance of IT equipments.