Elizabeth Carvalho

As a UX Demand Management professional, I oversee team workload and facilitate project collaboration, utilizing Project Management methodologies to enhance efficiency within UX and beyond. • Bridge project collaboration within teams while focusing on the necessary models and methodologies • Develop and maintain a demand schedule and coordinate needs with different stakeholders. • Revamped project management and demand processes in UX, overseeing project pipelines for a team of more than 20 members. • Integrated Jira and Confluence into the UX project workflow, and Scrum ceremonies, ensuring projects were completed on time, while boosting transparency and efficiency. • Provided end-user support for four internal platforms tailored to different teams, spanning various services. • Coordinated resource allocation in a PMO capacity for IT project and service communications, impacting over 50,000 end-users. • Orchestrated cross-team collaboration within Jira, managing demand schedules for IT initiatives with the team, requiring prior training.

• Unified cross-collaboration in a Scrum Master capacity across three teams handling different services, unified towards a single goal. Streamlined pipeline processes to address schedule risks and scope changes, directly improving project efficiency by 7% during peak periods. • Developed and maintained a demand schedule to optimise and coordinate needs with various stakeholders in a team of over 10 members. • Reviewed project specifications, identifying cost inefficiencies that led to a 25% reduction in unnecessary spending on materials, resulting in direct savings for the department. • Documented requests impacting the schedule by 20% of the original timeline and scope of work through implemented tools.