Emiliano Di Luccia

Responsible for definition, design, optimization, metrics, strategy, and governance of the OTC processes globally & Standing up Organon GBS – Proactive as GBS Leadership team • Develops Order to Cash vision, metrics, and objectives for the end-to-end OTC process. • Designs, develops, documents, and manages OTC process procedures, including roles and responsibilities • Takes a proactive role in understanding business roadmaps and requirements to ensure OTC process effectively support the business • Process Design supporting the implementation of SAP S/4 HANA, including coordination with other process streams • Leadership role for the global implementation of the new SAP solutions and modules • Governs adherence to standard methods and monitors implementation of standard requirements and OTC process performance, in alignment with the Organon Audit and Compliance functions • Set up GSS HUB, recruiting and planning migration activities, building a strong governance and relationships and establish stable, effective, standardized, and controlled OTC Process with satellite canters and partner • Works with PMO, GSPOs, to develop and manage scope, assign, and schedule resources including local markets • Lead multi-location global operations teams responsible for the end-to-end process execution • Jointly own the GBS Strategy and the corresponding transformation roadmap • Define, develop and implement the vision and strategy for the Service Area in GBS in line with Global GBS strategy, KPI , budget • Together with the GBS leadership team, actively look for synergies across service lines in order to improve performance Goals and Achievements Successful implementation of four end to end SAP 4/Hana global deployments Total Involved 65 Legal Entities worldwide and 6 Manufacturing sites 12 Main OTC processes, 45 subprocesses’ review and standardize Roll out of standard OTC templates across all Regions Stand up and creation of International O2C team ( 20fte , plus 90 in BPO)

Supervise and Monitoring Portfolio of Buy&Sell Customers & Logistic Service Provider (LSP) Collections Activities • Full responsibility for the Accounts Receivable function of 18 Entities/Markets for B&S Business • Monitoring portfolio performances and weekly/monthly KPI reporting. • Booking payment, credit/debit note and manual documents • Monthly reports creation and escalation& follow up as business needs • Leading and Managing 7 LSP EU_Markets to ensure accurate and timely collections activities versus target/objects by remote teams • Ensure monthly report and reconciliation are in line with LSP figures • Measuring and analysis of collection results,balance,and key movement of LSP ledgers • Provide figures for cash flow forecast, dso and aging preparation • Ensure month_end tasks are completed efficiently in a timely manner • Support EMEA AR audit preparation for all interim and year-end audits • Proper communication with Finance, Supply Chain and Head Office to create internal flow and right resolution channel Goals and Achievements 25 to 50% reductions in past due receivable 150+ Implementation of new Sap version

Support the Migration of processes and services to the new regional shared service ( Abbott European HUB ) in Dublin • Perform design phase of existing processes and organization within EU Markets (Netherland , Italy, UK, Spain) business division - ADD,ADC,AV,ANI,AMC,APOC - in line with Business Process Management (BPM) scope ( from AS IS to TO BE) • Build and validate business case for future design-including new processes, organization, owners • Covering Execute phase for countries business • Contribute to planning migration activities to a Hub , satellite centers or outsourced partner • Provide oversight for the transition of activity and escalation support throughout transition • Meet the agreed performance measures , KPIs, and goal setting processes Perform day to day shared service account receivable functions within the defined process standards working across captive and outsourced teams • Management of debtors ledger and weekly/monthly KPI reporting • Prepare, review monthly performance and aging report • Leading and Managing remote teams to ensure accurate and timely collections activities versus target/objects • Act as point of escalation within Finance, proactively seeking feedback regularly • Assist & Reconcile accounts in line with month_end activities • Provide internal and external audit support as required

Supervise and monitoring Portfolio of Business Top Clients for UK, Italy and Irish Market • Liaison with customer to ensure payment of outstanding invoices • Monitoring and implementations of portfolio performance - Overdue, Dso, Cash, CT - • Contact with BU, Sales, Headquarter in dial with orders, invoices and contract - Billing, PO, Services • Perform AR month-end closing activities • Monthly Cash Forecasting and Aging Report • Account reconciliations and work to resolve any discrepancies • Implementation and merging of eCircle Business in line with local legislation • Re-engineering and adapt TD procedure to new eCircle business portfolio

Responsible for the collections operation&process of Pfizer`s UK, Italy and Ireland business. Manage & lead teams of Collection Associate in their day to day activities culminating in the month and quarter end financial close Managing Pfizer`s Business risk by evaluating, recommending and supporting O2C management by implementing robust process controls within the teams • Provide guidance and support to the teams in day by day activities , career planning and development opportunities • Perform detailed ledger review of different business unit of Bio Pharma, Consumer, Nutrition and Animal Health to ensure integrity of data across relevant Market • Supervisioning remote team in term of proper communication , performance & target improvement, and in line with collection policy & procedure • Develop and manage short and long term operational goal and tactical objectives ensuring customer goal are incorporate • Regularly month and quarter reporting activities • Management & oversight of Internal & External Audit and whole relevant SOP&RCM within the teams • Maintain business relationship and deliverables between GFSS O2C and the Market • Managing and implement process&policies with Farmafactoring partner • Working with BPOutsoucing Genpact to identify and implement standard procedures

• Liaison with customers ( internal/external) to ensure collect and reduce the overdue amount • Resolution, negotiation and setting a different payment plans • Liaison with Unit Sales and Headquarter in dial with rentals agreement and contracts ( rate, credits lines, discounts etc.) • Implementation of credit procedure with strong liaisons with other dept.: finance, customer service, gold, admin support, sales, legal to ensure the regular collection process • Work portfolio of personal accounts by making collection calls so as to ensure monies due a collected in timely manner • Handle correspondance from customer in assigned portfolio in order to ensure optimum level of customer service is maintained • Register and forward any queries to the appropriate recipient, raised by customer so as to ensure Hertz resolves the query • Recommend cancellations, suspension and referral so to ensure bad debt exposure is kept to a minimum