Emma L

Managed post donations from opening, processing, batching and information management Conducted and documented post-campaign analysis with recommendations to further donor engagement and increase donations Assisted in data management on Salesforce Trained in Salesforce, Campaign Monitor, Precoro, Azure, and iDonate Created positive relationships with donors to maximize donor care and potential income

Checked-in guests using Cloudbeds software Daily management of a team of 10+ volunteers; delegating tasks, managing cleaning schedule Troubleshooting reservation issues via our various 3rd party booking platforms Acted as point-of-contact for visiting groups and managing all their needs and issues Completed daily financial balance reports; ensuring all systems and reports are correct

Facilitated virtual visits with residents and their loved ones, using various tech equipment Deescalated situations between residents to ensure the safety of everyone involved Scheduled and coordinated the in-person visiting program between residents and their loved ones Dealt with complaints and issues from caregivers and loved ones Troubleshooted technological issues to facilitate virtual visits in a timely manner Conducted daily visits with residents, engaging in activities that suited their individual emotional and mental needs Created and implemented enriching activities for individuals and groups with varying capabilities

Completed all daily administration tasks for entire building Acted as sole support to Head of Communications and Operations, including diary management Engaged in daily community management of all internal and external clients Maintained OfficeRND system for building and clients, including creating invoices and petty cash Liaised between senior stakeholders and CEO; meeting on a weekly basis Managed a busy office/building of 130+ clients, acting as sole support and communications for all Maintained all systems and created various reports for directors Planned in-house events, including various social, networking, and wellness events Communicated with public by all forms of communication regarding the building and services Fostered trusting mutually beneficial relationships with all clients, directly resulting in high client retention rate

Co-ordinated and produced live music events Ensured a welcoming environment for visiting musicians and guests Managed, organized, and maintained the expansive vinyl library collection Assisted in live-studio recording tasks, including post-production in Pro Tools Developed programming schedules for 24/7 radio slots Wrote, produced, and edited broadcasted adds Wrote copy for promotional purposes

Produced all main sales for the museum including rentals, memberships and events Handled all administrative tasks with ease and enthusiasm Proactively handled all issues and problems to the fullest extent Processed registrations and requests to completion from the public and businesses Created a warm, professional environment for all visiting guests Served as central point of contact for all outside vendors needing to gain access to the building

Co-ordinated and produced live music events Completed office and administrative tasks for busy creative office Maintained and developed all social media channels Produced, wrote, and edited engaging online content Edited photos and created promotional material Conducted extensive research, using a high attention to detail for accuracy of content

Multitasked daily responsibilities Supervised all visual merchandising operations Thorough communication with store leaders Met daily sales goals through sales strategies