EMMANUEL BORNE
Project Manager Senior - PMO International
Salaire / Taux journalier
Paris, France
Mobilité : France, Belgique, ...
Freelance
Peut venir sur site
Expertises
Langues
Expérience de travail
Lead Sales and After-Sales Customer Experience auditor
RENAULT Group
janv. 2023 - Présent
3 ans 10 mois
– Conducting and coordinating CX compliance audits for New Cars Sales, Used Cars Sales and After-Sales activities in the French, Swiss and Belgian Renault dealer networks – 400+ points of sales; management of 12 auditors.
International Customer Experience Manager
DACIA (Renault Group)
janv. 2021 - janv. 2022
1 an 1 mois
– Launched the online pre-booking platform for the Dacia Spring model across Europe – Scoped and designed Dacia's eCommerce customer journey for key European markets (pilot in the UK).
Head of International Rollout - Web/mobile customer brand websites & apps
RENAULT Group
janv. 2018 - janv. 2021
3 ans 1 mois
– Led the international rollout of Renault Group's unified web & mobile platforms for all brands (Renault, Dacia, Alpine, Mobilize). Achieved 100% deployment across 75+ countries/business units within 24 months: Greater Europe, South America, India...). – Coordinated cross-functional teams, including the Group's Digital Factory and local business leaders – Managed 2 teams of 7 consultants in charge of launches.
International Senior PMO consultant
RENAULT Group
janv. 2016 - janv. 2017
1 an 1 mois
– Oversaw a project to accelerate the sharing of best practices in sales, marketing, and after-sales across Europe. Scope: Europe + France – 10 business units covering over 30 countries. – Coordinated & transversally animated project from upper central C-level to country-level operational managers.
Senior Consultant - Digital performance / Customer value growth / Conversion Rate Optimization
BOUYGUES TELECOM
janv. 2013 - janv. 2015
2 ans 1 mois
– Managed digital customer journey optimization, cross-sell/upsell and ARPU growth initiatives for a customer base of 11M individual and small business clients.
Independent Consultant
ADZZ CONSEIL
janv. 2009 - janv. 2015
6 ans 1 mois
– Helped digital pure-players in retail and digital services (POPCARTE.COM, KOW.FR, TRIVOP.COM, KITCHENDIET.FR...) as well as brick-and-mortar companies (Groupe Nouvelles Frontières, Groupe Etam, DEVOP.FR, AFPA Group...) to kickstart or grow their online business, through: – Lead Generation / Customer acquisition through webmarketing campaign design and management (SEM/SEA Google Adwords; Retargeting campaigns, Social Media, Newsletter...) – Customer journey and conversion rate optimization (CRO) leveraging customer behavior data, web analytics, A/B and multivariate testing.
Project Consultant
ORANGE BUSINESS SERVICES
janv. 2012 - janv. 2012
1 mois
– Scoped & managed online marketing campaigns to activate cloud services on existing customer base.
BI Marketing Data Manager
ACCENTURE
janv. 2006 - janv. 2007
1 an 1 mois
1180 Uccle, Belgique
– Managed the data quality of a BI marketing tool for customer segmentation and reporting across Europe.
Formation
ESSEC Business School
Master of Science in Management / Grande École program., corporate strategy and marketing
2001 - 2006
5 ans 1 mois
– Selected after 2 years in 'classe préparatoire économique et commerciale'. – Specializations in corporate strategy and marketing.
KELLOGG SCHOOL OF MANAGEMENT
Master of Business Administration, Finance, Marketing, International Negotiation
2005 - 2005
1 mois
– (Exchange program. Northwestern University. Chicago, USA) – GMAT score: 720.
Portfolio
Data Quality Manager > 80+ Million Customer database
