Emmanuel Lemor

Je sers de principal soutien au Président et à l’ensemble de la communauté Joomla!. J’appuie ou j’initie également des programmes qui favorisent la collaboration et l’amélioration de Joomla! ainsi que de sa communauté. Au-delà de cela, je représente OSM lors d’événements communautaires et industriels, et je contribue à promouvoir la mission d’innovation open source et d’engagement stratégique, notamment à travers l’Open Website Alliance.

The “Simple As Hello” Solution to help seniors and people with disability fight isolation.

● Led team that provided our clients with a hard pour of creative elixir that inspired stories and strategically shaped the way they shared their vision. ● While aimed at the SMB, Non-Profit and Giving Back sectors, I championed ideas that improved client income by more than 40%. ● We helped strategize and focus clients Graphics, Video, Web and Branding image.

● Managed the strategic direction, development of all technology related activities. ● Setup data, IT and security protocols and processes. ● Improved efficiencies through technology which led to 20% increase in sales. ● Implemented 360° of change in day-to-day operations resulting in 90% lower IT costs.

● Responsible for planning sales strategy and executing growth for 2 products we manufactured. ● Opened up markets in US, Canada, Mexico, Chile, Peru, Taiwan, Japan, Netherlands & Germany. ● Setup a comprehensive Customer Service system. ● Increased sales year to year by more than 25%. ● Participated in the marketing and advertising strategy of the company.

● A largement contribué au CSAT de l'entreprise, un taux supérieur à 96 %. ● A permis une augmentation de 15 % du NPS et une réduction de 23 % du taux de churn grâce à la refonte du parcours client, entre autres. ● A maintenu un temps de réponses inférieur à 3 minutes en moyenne pour nos clients d'hébergement Web pendant 12 ans. ● A élaboré des stratégies de développement dans le respect du budget de l'entreprise.

IQ Dispatch was a Provider-as-a-Service platform where you would prepay for Technicians based on a Unit cost. Prepaid packages based on 1 of 3 membership levels allowed for substantials savings while guaranteeing the right tech would come to you within the right time frame. As CTO, I made sure that the technology side of the company was not only ahead of demand and of the Sales Team's needs but that we worked together to make sure we could anticipate growth spurts, and needs while being conscious of budgetary limits.

Heritage Graphics, Inc was a brokerage printing company with several hardships in their IT Department. Arrived as CIO and redesigned their entire infrastructure for maximum efficiency and throughput. The staff was small but we were able to improve productivity by over 150% during my time there as well as keeping failures/downtime to a very minimum. This allowed us to look at other possible printing companies to acquire. I analyzed from a technical capabilities standpoint what they had to offer and whether we could and/or should to do and at what cost to us.

• Managed sales cycle, designed, recommended technically savvy solutions for demanding customers. • #1 in Sales and Gross Profit at K.of P. location for over 14 months in a row, #1 in Sales and Gross Profit for the New England Region, #5 in Profitability for Fiscal 1999, and maintained top 18 out of 1450 employees company-wide since beginning of employment. • Solutions provided to customers included software, hardware, services, licenses, software maintenance, installation contracts, training, support contracts - most often combinations of these. • Managed a team of 6 Sales Account Representatives