Emmanuel Nimsgern
Open to Opportunities in SaaS, IT & Interior Design
Salaire / Taux journalier
Antibes, France
Freelance, ouvert au CDI
Expertises
Langues
Expérience de travail
Project Manager / Interior designer
EN DesignFreelance
avr. 2021 - Présent
5 ans 7 mois
Antibes, France
Leading the renovation of residential and commercial spaces, managing projects from conception to completion. Collaborated with clients to develop customized design solutions, resulting in entire client satisfaction.
Amadeus
mai 1996 - mai 2021
25 ans 1 mois
Sophia Antipolis
Product Manager
janv. 2016 - mai 2021
5 ans 5 mois
Sophia Antipolis
Responsible for SaaS products (Ticketing issuance, and Back-Office accounting) for airlines and travel agency business worldwide. Participated in IATA Industry meetings as a Ticketing expert. Product owner in a scrum team (Agile methodology) : managed strategy, roadmap, product requirements, scrum ceremonies, cross-functional teams collaboration, skatelholder communication.
Trainer
janv. 2011 - janv. 2016
5 ans 1 mois
Sophia Antipolis
Developed and delivered expert trainings (classroom and online) on internal products and processes to internal employees in Europe and Asia, and airline employees (Brusssels Airlines, Swiss, Air France, Saudia Arabian Airlines, ...) using Amadeus products.
Customer Service Relationship Manager
janv. 2007 - janv. 2011
4 ans 1 mois
Sophia Antipolis
Responsible for company-wide customer feedback, service quality assurance and action plan follow-up. Implemented quality charter for customer support. Identified areas for improvement of L1 support teams and implemented/delivered custom training.
Team Leader
mai 2001 - déc. 2006
5 ans 8 mois
Sophia Antipolis
Managed a team of 7 customer support specialists. End-year reviews, recruitment, coaching
Customer Support specialist
mai 1996 - mai 2001
5 ans 1 mois
Sophia Antipolis
Support to B2B customers using Amadeus products worldwide
Formation
Ecoles de Condé
Brevet de technicien supérieur (BTS), Architecture d'intérieur
2011 - 2012
11 mois
Lycée Technique d'Hôtellerie et de Tourisme
Brevet de technicien supérieur (BTS), Tourisme
1991 - 1993
1 an 11 mois
Résultat : 6ème de promotion
Licences et certifications
Product Discovery Certification
Délivré le : mars 2025
Product Discovery Certification
Délivré le : mars 2025