Emre CAPRAZ

– Coordinated and harmonised IT systems between France and APАС, supporting 70+ users across Australia, Singapore and Malaysia. – Administered Azure and AWS environments (100+ users, 30+ resources, 6 subscriptions), optimising usage and costs. – Owned IT Asset Management processes and delivered quarterly asset reviews. – Led Software Asset Management, strengthening licence compliance and identifying ~15% potential cost savings. – Prepared and coordinated 10+ RFP responses, supporting key wins across the APAC region. – Delivered 5 internal applications and sales enablement initiatives, improving team productivity and knowledge sharing.

– Conducted 25+ external IT audits, including 5 managed end-to-end, ensuring compliance with internal control frameworks and regulatory requirements. – Performed logical access reviews, assessing user entitlements, authentication mechanisms, and adherence to security policies. – Executed change management audits, reviewing processes, approval workflows, and alignment with ITIL practices. – Assessed IT operations controls, including backup procedures, incident management, and business continuity/service continuity measures. – Delivered ISAE 3402 / SOC 2 engagements (Type I & Type II), contributing to the evaluation and testing of service organisation controls. – Conducted corporate governance audits, analysing risk management frameworks and the overall internal control environment. – Audited data flows across interconnected systems, identifying integration risks and recommending remediation actions. – Standardised audit procedures and working papers, improving consistency and reducing review time across multiple engagements.

– Purchase support for internal stakeholders on IT projects – Negotiated commercial and contractual terms and conditions – Supported IT categories including Software, Hardware, On-site Services, IT Services, IT Maintenance, Networks and Telecommunications

– Discovered end-to-end purchasing processes and tools. – Supported supplier selection through benchmarking and comparison tables. – Assisted with international exchanges and contributed to negotiation support activities.

– Sold train tickets and supported customers at the station. – Welcomed travellers, provided guidance, and answered information requests. – Promoted available products and services and handled after-sales support.

– Trained sales teams on Orange's new digital offer. – Advised customers and supported sales of Orange's commercial offers.