
Enguerrand d'Audiffret
Senior Sales Operations Manager
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
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À propos
Introduction
Sales Operations specialist with 4+ years driving business growth through automation and process optimization. Proven results: 25% closing rates generating €80K+ sales, 20% reduction in sales cycles, and 70% demo conversion rates. Expert in CRM optimization, lead generation, and team training to maximize your revenue performance.
Expérience de travail
Account Manager Key Account
Qonto
janv. 2024 - Présent
2 ans 10 mois
Paris, France
Skills: customer experience · Relation client · Partenariats · Compétences analytiques · Démonstration de produits
Onoff Telecom
sept. 2020 - mars 2024
3 ans 7 mois
Paris · Hybrid
Sales Operation
juin 2022 - mars 2024
1 an 10 mois
Paris · Hybrid
At Onoff Telecom, I helped structure and support the growth of sales operations while training teams to maximize performance. Lead Generation & Automation: -Automated prospecting with +50 mailing campaigns written. Set-up and testing of chatbot. -Implementation of Lemlist, Dropcontact and Phantombuster tools. -Provided +20 hours of tool training to teams via videos and documentation. Results: -Listing creation time reduced by 3. +30 mailing campaigns with a closing rate of 25%, generating €80K in sales. -10 KPIs defined, with 25 hours saved per salesperson every week. +10h of time selling recovered thanks to chatbot automation. Data Visualization & Sales Pipelines : -Creation of dashboards to track activities. -Interviews with departments to harmonize data and processes. -Implementation of sales pipelines + playbook. Results: +20% increase in prospecting activity thanks to standardized processes. -Testing of 10 new targets to diversify the market. -Performance support: +10% demo closing rate. -Sales cycle reduced by 20%, with a 6% increase in time selling. Training for Account Executive & Account Manager teams: -Organization of +30 hours of training on tools and processes. -Creation of a complete document base to support training. Coaching and role-playing Results: -Teams operational in 1 month -70% AE closing rate after 3ᵉ months. -95% AM retention after 6 months Webinars & CRM optimization: -Implementation of webinars and training sessions -Parameterization of tools (Calendly, Zapier, CRM) to automate tasks. -Automation of opportunity management Results: -69% closing rate by 3ᵉ month. +500 qualified leads in 3 months thanks to automated campaigns. This experience enabled me to contribute to the company's structuring and sales performance.
Business Developer 360
sept. 2020 - oct. 2022
2 ans 2 mois
Hybrid
As Business Developer at Onoff Business, I contributed to the expansion of a revolutionary mobile solution enabling companies to manage their employees' business numbers via a dedicated interface and mobile application. My role focused mainly on improving customer follow-up and increasing average sales per customer. My actions: -Management of a portfolio of over 100 C-Level customers followed up monthly, ensuring user loyalty and satisfaction. Creation of commitment contracts to ensure long-term customer relationships. Developed upsell and customer follow-up processes, including mailing campaigns, CRM reminders and user training. -Optimization of the chatbot with the creation of 30 shortcuts, automating certain repetitive tasks and improving lead management. Implementation of calendly processes to automate low value-added tasks. -Carried out over 800 customer demonstrations with a conversion rate of over 70%. My results: -50,000 in sales generated via commitment contracts. -Signed 20 commitment contracts, and managed €100,000 in recurring sales. -20% reduction in churn rate and 20% reduction in time spent on problem resolution. 15% reduction in time spent on prospect qualification thanks to automation. This experience enabled me to master customer follow-up processes, optimize sales operations, and improve customer relations in an innovative tech environment.
Business Developer
sept. 2020 - oct. 2021
1 an 2 mois
Paris, France
Mise en place du système de conversion et optimisation de la gestion des lead entrant issus du site internet Actions : -20 démonstrations par Semaines +800 démonstrations effectuées -Optimisation du Chatbox +30 raccourcis créés +10 process calendly pour automatiser les tâches à faible valeur ajoutée -Création processs de qualification Résultats : -Taux de transformation >70% sur une moyenne de 100 rendez-vous -Réduction de 15% du temps passé sur la qualification -20% de temps gagné sur le chatbot -70% de taux de closing -30 000€ CA générés
Innovation project manager
Redstart
janv. 2020 - juil. 2020
7 mois
13 rue mademoiselle, 75015, paris · Hybrid
Redstart is a studio, incubator and start-up gas pedal, where I had the opportunity to work as an innovation project manager in the Studio section. The studio focuses on the creation of innovative ideas and their transformation into concrete businesses by recruiting the best entrepreneurs to carry them forward. My mission was to provide strategic and operational support to these project leaders, with the aim of structuring their entrepreneurial approach and guiding them in the realization of their ambitions. Entrepreneur recruitment: I conducted up to 10 recruitment interviews a week, implementing optimized processes to improve both the quality and efficiency of exchanges. Strategic coaching: I worked with project leaders on strategic reflections to define action plans to turn their ideas into viable businesses. Operational actions: I was also actively involved in essential operational tasks, such as : -Cold messaging and cold emailing sequences -Creation of landing pages -Information research, benchmarking and strategic intelligence -Scrapping to feed projects with relevant information. This experience has been a real springboard in my professional development, allowing me to delve deeply into the world of entrepreneurship. I developed a sharp critical mind, and it was in the heart of this environment that my passion for business development really took shape. Results: -Optimization of recruitment processes for better time and talent management -Strategic support for innovative projects, from idea to concrete implementation -Development of project management and business development skills
Events Project manager & Customer Experience
OneCoWork
janv. 2019 - juil. 2019
7 mois
OneCoWork Plaça Catalunya, Carrer d'Estruc, Barcelone, Espagne · Hybrid
At OneCoWork, a dynamic start-up located in the heart of Barcelona, I had the opportunity to support the evolution of the customer experience in an innovative coworking environment. OneCoWork stands out for its strategic locations and unique interior design, creating a setting conducive to collaboration and creativity. As project manager, my main role was to strengthen the links between coworkers while optimizing the company's offering to support its growth. To do this, I took on several missions: Event creation and management: I orchestrated regular events to encourage exchanges between members, generating synergies between the different entrepreneurs and professionals present. Competitive analysis: I studied the market to identify opportunities for sustainable improvement, proposing avenues of development to help OneCoWork differentiate itself and scale more effectively. Engagement improvement: Through my research and analysis, I provided recommendations to increase member engagement and improve conversion rates, contributing to the expansion of the model. The highlight of this experience was the presentation of my findings and recommendations to the OneCoWork management team, which was a resounding success. This experience, both culturally and professionally, gave me a better understanding of the challenges of a growing company and greatly enriched my vision of project management. Results: -Development of event initiatives creating an active and engaged community -Concrete recommendations for improving the offer and customer experience -Avenues for optimizing engagement and conversions through strategic analysis
Stagiaire marketing
NEUFLIZE VIE
juin 2018 - juil. 2018
2 mois
Paris, France
Partie Direction des engagements Participation au projet de digitalisation de la banque -Recherche d'informations et synthétisation puis présentation sur Powerpoint : -Robots Advisor -Signature électronique Aide à la mise en place de la souscription en ligne : -Design sur Powerpoint Autres Missions : -Veille concurrencielle -Mise à jour sur les sites intranet et partenaires -Rédaction d'articles pour la brochures de présentation de Neuflize Vie
Formation
OMNES Education
Master 2 Business Development & Ingénierie d'Affaires
2020 - 2021
1 an 1 mois
OMNES Education
American BBA
2016 - 2020
4 ans 1 mois
INSEEC U SAN FRANCISCO
2018 - 2018
1 mois
INSEEC U LONDON
2017 - 2017
1 mois