Enis SAIDI
Senior Service Delivery Manager
Salaire / Taux journalier
Paris, France
Freelance
Peut venir sur site
Expertises
À propos
Introduction
Service Delivery Manager with 10+ years managing IT operations for global enterprises including AXA, Airbus, and ENGIE. Expert in network infrastructure, cybersecurity delivery, and SLA management with proven track record in project leadership and risk mitigation. ITIL-certified professional specializing in service excellence and cross-functional team coordination to ensure seamless IT operations.
Expérience de travail
System Analyst
Pfizer
Région de Paris, France
Network Service Ownership Manager
AXA Group Operations
avr. 2022 - Présent
4 ans 7 mois
Paris, France
Cyber Security Consultant
Airbus CyberSecurity
sept. 2021 - oct. 2024
3 ans 2 mois
IT Service Delivery Manager
ENGIE IT
janv. 2018 - août 2021
3 ans 8 mois
Région de Paris, France
Service Delivery Management for ENGIE IT - Providing IT Services for several ENGIE IT's business clients - Covering & Ensuring SLA contracts - Managing major incidents & problems - Tracking Changes - Managing CMDB Project management - Budget Management - Technical coordination - Plannification - Risk Management - Quality insurance Infrastructure delivery management for network & cyber security & financial entities
Service Delivery Manager
Beiersdorf
Région de Paris, France
SAP User administration Managing Authorization & Roles into many SAP systems. Troubleshooting authorization issues IT Operation - Service Delivery : Infrastructure management
Multimedia Manager
Free - Groupe iliad
déc. 2004 - mars 2006
1 an 4 mois
Paris, France
Formation
IUT de Villetaneuse
Licence professionnelle, Informatique et réseaux
2005 - 2006
10 mois
E.N.R.E.A
IT Advanced Technician's Certificate, Administration et gestion de l''informatique / technologies de l''information
2003 - 2005
1 an 11 mois
ITIL®V3
ITIL®V3 Fundation
SAP TRAINING CENTER
SAP ADM100, SAP Netweaver Administration Overview
Résultat : Training Certification
Licences et certifications
PRINCE2® Foundation Certification Training
Délivré le : janv. 2026
ITIL®V3 Fundation
Délivré le : janv. 2026