Enock Ngugi

Customer Support Specialist

Salary / Daily rate

Nairobi, Kenya

Freelance, open to permanent contract

Remote only

Skills

Salesforce

Languages

English

About me

Intro

Customer Support Specialist with 4+ years of experience in virtual assistance, call center operations, and sales consulting. Proven expertise in CRM platforms like Salesforce, cold calling, and administrative support across multiple industries. Skilled in streamlining operations and delivering exceptional client experiences through efficient communication and technical proficiency.

Links

Work experience

Customer Support Specialist

Influx

Oct 2024 - Present

2 years 1 month

Kenyatta Road, Kenya

Call Center Agent

CCI Kenya

Aug 2023 - Oct 2024

1 year 3 months

Skills: Five9 · Cold Calling · Microsoft Excel · Leadership · Skilled Multi-tasker · Texts · Chat · Sales Agent · Communication · Data Entry · Salesforce.com

Virtual Assistant

Workable

Mar 2022 - May 2023

1 year 3 months

Kenya · Remote

Provided administrative support to streamline daily operations, managing tasks such as email correspondence, scheduling, data entry, and document preparation. Utilized Microsoft Office tools to organize workflows, coordinate meetings, and ensure timely task execution. Assisted in client communications and maintained records, ensuring efficient project management and smooth office operations.

Virtual Assistant

Indeed

Jan 2021 - Dec 2021

1 year

Kenya · Remote

Provided administrative support by managing schedules, handling email correspondence, and coordinating meetings. Utilized Microsoft Office and task management tools to ensure efficient workflows. Assisted with data entry, document preparation, and customer communications, contributing to smooth operations.

Freelance Writer

FiverrFreelance

Feb 2020 - Dec 2020

11 months

Nairobi, Kenya

As an online writer on Fiverr, I created engaging content like blogs, articles, and product descriptions for clients worldwide. Freelancing allowed me to work remotely, set my own schedule, and choose projects I enjoyed. I delivered original, high-quality work on time, building strong client relationships and a solid reputation.


Education

Alison

Certificate in Computer Science

2020 - 2020

7 months

Cascade Institute of Hospitality

Diploma in Culinary and Professional Cookery

2020 - 2020

7 months

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