
Enock Ngugi
Customer Support Specialist
Salary / Daily rate
Nairobi, Kenya
Freelance, open to permanent contract
Remote only
Skills
Languages
About me
Intro
Customer Support Specialist with 4+ years of experience in virtual assistance, call center operations, and sales consulting. Proven expertise in CRM platforms like Salesforce, cold calling, and administrative support across multiple industries. Skilled in streamlining operations and delivering exceptional client experiences through efficient communication and technical proficiency.
Work experience
Customer Support Specialist
Influx
Oct 2024 - Present
2 years 1 month
Kenyatta Road, Kenya
Call Center Agent
CCI Kenya
Aug 2023 - Oct 2024
1 year 3 months
Skills: Five9 · Cold Calling · Microsoft Excel · Leadership · Skilled Multi-tasker · Texts · Chat · Sales Agent · Communication · Data Entry · Salesforce.com
Virtual Assistant
Workable
Mar 2022 - May 2023
1 year 3 months
Kenya · Remote
Provided administrative support to streamline daily operations, managing tasks such as email correspondence, scheduling, data entry, and document preparation. Utilized Microsoft Office tools to organize workflows, coordinate meetings, and ensure timely task execution. Assisted in client communications and maintained records, ensuring efficient project management and smooth office operations.
Virtual Assistant
Indeed
Jan 2021 - Dec 2021
1 year
Kenya · Remote
Provided administrative support by managing schedules, handling email correspondence, and coordinating meetings. Utilized Microsoft Office and task management tools to ensure efficient workflows. Assisted with data entry, document preparation, and customer communications, contributing to smooth operations.
Freelance Writer
FiverrFreelance
Feb 2020 - Dec 2020
11 months
Nairobi, Kenya
As an online writer on Fiverr, I created engaging content like blogs, articles, and product descriptions for clients worldwide. Freelancing allowed me to work remotely, set my own schedule, and choose projects I enjoyed. I delivered original, high-quality work on time, building strong client relationships and a solid reputation.
Education
Alison
Certificate in Computer Science
2020 - 2020
7 months
Cascade Institute of Hospitality
Diploma in Culinary and Professional Cookery
2020 - 2020
7 months