Erdinc AKKILIC

• Hybrid Infrastructure Management: Administered hyperconverged and traditional environments across 5 sites, utilizing Nutanix AHV, VMware, and Hyper-V. • Server and Tools Oversight: Managed 300+ physical servers using vSphere, Aria, Prism, and Hyper-V Manager. • Team Leadership: Led and coached team members, ensuring continuous improvement and effective collaboration. • Backup & DR Solutions: Maintained Zerto and Veeam for data protection and recovery. • Automation Development: Automated tasks and reporting with PowerShell, PowerCLI, and Python. • OpenStack Support: Ensured reliable operations for OpenStack environments. Key Projects: • Migrated production workloads between hyperconverged and traditional environments. • Upgraded hyperconverged infrastructure across all sites on time. Technologies: • VMware, Nutanix, Hyper-V, OpenStack, PowerShell, PowerCLI, Python, Zerto, Veeam

• Managed and optimized the VMware environment for improved performance. • Developed Ansible AWX automation solutions to analyze cloud server data. • Wrote PowerShell scripts to process data and generate reports. • Troubleshot and resolved VMware infrastructure issues. • Planned and executed upgrade projects. Key Projects: • Audit Automation (Jan 2024): Automated audit processes for cloud servers with Ansible AWX and PowerShell. Technologies: • VMware vSphere, PowerShell, Ansible AWX, JSON

• Administered vCenter & ESXi for VMware infrastructure and virtual server clusters. • Managed vSAN and configured disaster recovery with vSphere Replication & SRM. • Developed PowerCLI automation scripts to optimize workflows. • Led physical and virtual environment upgrades. • Monitored and reported on VMware performance using vROPS & vRLI. • Installed, configured, and maintained physical servers. • Planned and executed disaster recovery and business continuity strategies. Key Projects: - vSphere 7.0 Upgrade (April 2022): Upgraded from vSphere 6.5 to vSphere 7.0 U3, collaborating with internal teams. - Disaster Recovery Project (August 2023): Planned and tested disaster recovery for Mercedes-Benz Turkey. Technologies: • VMware vSphere, VMware vSAN, HPE Servers, VMware PowerCLI, Veeam, VMware Replication & SRM

• Oversaw the management of 3,000+ physical and 10,000+ virtual NFV Telco Over Cloud systems for Vodafone Turkey. • Administered VMware environment using vCenter, ESXi, vCloud Director, and vROPS for seamless operation. • Automated workflows and processes with PowerCLI and developed business continuity procedures. • Led infrastructure management, working with HPE and Huawei hardware, and configured vDCs in vCloud Director. • Monitored system performance and resource utilization using vRealize Operations Manager and vRealize Log Insight. • Conducted advanced troubleshooting and prepared health check reports for the team. • Managed SRs with VMware Global (Ireland) and coordinated with external vendors such as Ericsson, Nokia, and Huawei. • Participated in weekly on-call rotations, ensuring 24/7 operational support. Key Projects: • NFV Upgrade Project: Regular Vodafone virtual environment upgrade including VMware, ESX, vCloud Director, NSX. Technologies: • VMware vSphere, vCloud Director, PowerCLI, vROPS, NSX, Telco Components, HPE, Huawei

• Managed L2 customer tickets and delivered optimal solutions for VMware products to ensure customer satisfaction. • Provided solution-focused support for upgrades, updates, and configuration issues, ensuring long-term fixes. • Contributed to the knowledge base by creating or suggesting solutions for technical challenges. • Delivered technical support for VMware vSphere products, ensuring prompt issue resolution and effective customer assistance.

• Managed Linux (RHEL), Windows Server 2008, and Windows Server 2012 across 7 factories and 37 warehouses nationwide. • Administered a multi-domain AD environment to ensure seamless communication across the organization. • Coordinated Service Requests, Incident Records, and RFCs for international servers under a managed services agreement. • Managed local VMs on VMware ESXi for optimized resource allocation and performance.

• Managed Windows Server 2008 & 2012 (virtual and physical). • Provided consultancy for SPL (Nov 2015 – Oct 2016) and Dogus Yayin Grubu (Feb 2015 – Oct 2016). • Administered VMware ESXi and vCenter environments. • Worked with Microsoft System Center solutions, including SCCM, SCOM, and SCSM, while managing MS Exchange, Active Directory, and Symantec Endpoint Manager (SEP). • Applied ITIL best practices to manage incidents, service requests, and problem resolutions, ensuring streamlined IT service management.

• Managed web hosting services, including dedicated servers, VPS, and VDS administration. • Proficient in Plesk Panel (versions 10-12) for web hosting and server management. • Experienced in WHMCS and cPanel for streamlining billing, support, and server management