Eric B.
Director & trainer in GRC & Operational Excellence
Salaire / Taux journalier
Grenoble, France
Freelance, ouvert au CDI
Expertises
Langues
À propos
Introduction
Seasoned GRC & Operational Excellence Leader | 24y International Experience | Expertise in COBIT/ITIL frameworks & ISO standards (19011, 27001, 27005, 31000, 42001) | PMO, Data Governance, Cost Controlling & Vendor Management for Global Organizations Certified: Lean Six Sigma, Internal Quality Auditor, ISO 27001 Lead Auditor, ISO 31000 Risk Manager Strong communication skills with ability to converse with all levels across the organization. Eager to learn everyday.
Expérience de travail
Director of Continuous Improvement, Quality, Risk Management and Cybersecurity
ENERGY POOL
mars 2023 - Présent
3 ans 8 mois
Le Bourget-du-Lac, France
Reporting line: SVP Business & Operations Responsabilities: – Continuous improvement: running workshops, improving business processes (using Lean Six Sigma & RPA), deploying best practices – Quality: designing & implementating of a quality management system, preparing ISO 9001 certification, running internal audits – Enterprise risk management: defining methodology (ISO 31000), identifying/assessing/mitigating risks (operational, financial, legal, HR...), collaboratint with Legal team on Compliance – Information security: building roadmap & deploying remediations through various projects (ISO 27001 certification, IT Asset Mgt, BCP...) – Program/Project management: managing projects (planning, budget, risks...) & optimizing project resources – Reporting progress to Executive Committee, sponsors and stakeholders
Founder
Self-employed
nov. 2024 - Présent
2 ans
Grenoble, France
– Deliver comprehensive trainings to High Schools (Computer Science & Cybersecurity) in Lyon & Grenoble – Focusing on Governance, Risk & Compliance, Internal Audit, Operational Excellence, and Project Management
Continuous Improvement Lead - HR Services Europe
Schneider Electric
sept. 2021 - févr. 2023
1 an 6 mois
Grenoble, France
Reporting line: VP HR Services Europe Responsabilities: – Led Business Process Management activities – Liaised with Regional Process Owners for process simplification, standardization & automation – Animated CI network (13 FTEs) to identify simplification/improvement opportunities at local/zone level – Implemented new or improved current HR (onboarding, offboarding...) & Service Management processes (Performance Mgt, Service Level Mgt, Demand Mgt...) using Lean Six Sigma methodology – Created new operational dashboards using analytics tools (Tableau) – Enhanced CI culture & shared best practices (Service Management, Governance, M365 tools) through trainings/coaching
Head of Global Network & AD Operations - Global IT Infrastructure & Operations CoE
Schneider Electric
oct. 2020 - août 2021
11 mois
Grenoble, France
Reporting line: SVP Global Technology Services & Operations Responsabilities: – Led L2/L3 WW teams (50 FTEs) focusing on Network (WAN, SDWAN, LAN, Wifi, firewalls, VPN, Cloud proxy...) & Active Directory services – Consolidated technical documentation under a single tool (Confluence) – Started deployment of follow the sun model (24/7/365) – Reduced overall incidents in scope by 23% – Implemented shift left opportunities thru Knowledge Management – Created new operational dashboards using analytics tools (Tableau) – Oversaw Business Continuity & Disaster Recovery Plans – Identified and implemented cost optimization (insourcing plan...)
Head of Global Network Operations, Cost Controlling & Continuous Improvement - EIT Connectivity
Schneider Electric
mai 2017 - sept. 2020
3 ans 5 mois
Grenoble, France
Reporting line: VP Global Network Operations Responsabilities: – Led L2/L3 WW teams (40 FTEs) focusing on Network (WAN, SDWAN, LAN, Wifi, firewalls, VPN, Cloud proxy...) & Voice (Avaya, Skype for Business) services – Led Cost Controlling team (5 FTEs) focusing on budget/forecast (~60M$) – Supported mergers/acquisitions/divestitures activities – Deployed new ITSM / ITIL processes at a global level (incident / change / problem / asset management...) – Improved Service Catalogue for Connectivity services – Deployed new CMDB using open-source product (iTOP) – Implemented Quality & Continuous Improvement (processes, tools, documentation...)
Head of EMEA Network Operations & Crisis Manager - IPO Employee Experience Connectivity
Schneider Electric
oct. 2014 - avr. 2017
2 ans 7 mois
Grenoble, France
Reporting line: VP Global Network Operations Responsabilities: – Led L2 EMEA teams (20 FTEs) focusing on Network services (WAN, LAN, Wifi, firewalls, VPN...) – Oversaw tools improvements (monitoring, network & configuration management, performance management...) at a global level (assessment, optimization, market study, strategy definition)
Sogeti
août 2011 - sept. 2014
3 ans 2 mois
Grenoble, France
WW IT Project Manager & Coordinator for Schneider Electric
mars 2013 - sept. 2014
1 an 7 mois
Grenoble, France
– Managed taskforces & crisis following recurring issues within CCC (Customer Care Center) sites in AMS/EMEA/APAC regions – Led audit of network & voice infrastructures (on site when needed), defined & implemented improvement plans (network design, configuration...)
Infrastructure Project Manager
août 2011 - sept. 2014
3 ans 2 mois
38330 Montbonnot-Saint-Martin, France
Other roles for other customers or internal Sogeti needs (technical proposals for within call for tenders)
Infrastructure Project Manager for Rio Tinto
oct. 2011 - juil. 2012
10 mois
38340 Voreppe, France
– Managed DMZ migrations (applications inventory, project management using Prince2 methodology) – Deployed new virtual infrastructures (PoC definition & setup) – Setup DRP for Rio Tinto Exploration (requirements collection & support contract setup with several partners)
Infrastructure Project Manager for Hewlett-Packard Enterprise Services
Altran
févr. 2011 - août 2011
7 mois
Grenoble Area, France
– Managed IP Telephony Transformation project for a major customer of HP ES (32 sites with 10 Call Centers) – Implemented ITIL processes (Incident / Service Request / Change Management) & Service Catalogue
Network & Security Technical Consultant for HP Intel Solution Center
Altran
nov. 2008 - janv. 2011
2 ans 3 mois
Grenoble Area, France
– Managed deployment & promotion of HP products/solutions portfolio in relation with HP product & marketing teams – Organized customers & partners visits in HP Intel Solution Center in Grenoble – Developed demonstrations around HP Networking products/solutions (network management, security, Data Center ...) – Wrote technical documentation for HP Technical teams & partners
Network & Security Project Manager for Hewlett-Packard
Altran
mars 2005 - oct. 2008
3 ans 8 mois
Grenoble Area, France
– Managed projects to connect HP partners using new VPN technologies & various projects for HP customers – Acted as SPOC for implementation & support teams
EMEA Network & Security Level 2 Support & Implementation Engineer for Hewlett-Packard
Altran
janv. 2002 - févr. 2005
3 ans 2 mois
Grenoble Area, France
– Implemented approx. 600 network LAN/WAN infrastructures for HP partners in EMEA region – Wrote technical documentation
EMEA Level 2 Support System Engineer for Hewlett-Packard
Altran
sept. 2001 - déc. 2001
4 mois
Grenoble Area, France
– Acted as L2 Support System for approx. 300 servers (data, messaging, printing) across EMEA region – Participated to on call
Formation
ESIL (Ecole Supérieure d'Ingénieurs de Luminy)
Engineer Diploma, Computer Science, Option Network and System
1997 - 2001
4 ans 1 mois
Licences et certifications
Six Sigma Yellow Belt
Délivré le : –
Lean Management
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Certified ISO 31000 Risk Manager
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Internal Quality Auditor
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Certified ISO/IEC 27001 Lead Auditor
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