Eric Evrard
Senior End User Services Manager
Salaire / Taux journalier
Namur, Belgique
Freelance, ouvert au CDI
Peut venir sur site
Expertises
Langues
À propos
Introduction
Digital Workplace Engineer & IT Services Manager with 20+ years of global enterprise support experience. Specialized in cross-functional team management, infrastructure optimization, and digital workplace policies for international organizations. Expert in Google Workspace, cloud platforms, and incident management delivering streamlined IT operations worldwide.
Expérience de travail
Digital Workplace Engineer
Croix-Rouge de Belgique
mai 2025 - Présent
1 an 6 mois
5580 Rochefort, Belgique
This position is about the creation of policies around the Digital Workplace Management and working directly on the Workplace infrastructure and its rulings to strenghten its Data LifeCycle, its storage footprint, and documentation.
EUS Services Manager
ICANN
oct. 2023 - mai 2025
1 an 8 mois
Bruxelles, Belgique
Manage, coordinate and support cross functional Engineering & IT activities for offices located outside of the United States. Performs technical support and coordination duties related to global lifecycle of E&IT outside of the USA, Acts as a liaison between Remote Offices/Remote Staff and E&IT. Perform as Partner and Support Officer for our Board of Directors, ICANN & PTI. Act as primary administrator for EUS managed systems & services.
Internet Corporation for Assigned Names and Numbers
juin 2012 - oct. 2023
11 ans 5 mois
Istanbul, Turquie
Senior End User Support
juil. 2017 - oct. 2023
6 ans 4 mois
Istanbul, Turquie
End User Support Specialist
juin 2012 - oct. 2023
11 ans 5 mois
Brussels Area, Belgium
My role is to take care of the support for non US timezone based staff and especially European users based in our Bruxelles office or spread over Europe and Africa. I also take part in the infrastructure management of our Bruxelles office. I'm involved within the ICANN Meetings support team and provide technical support to smaller meetings in Europe depending on the needs.
Project Coordinator
UCB Pharma
juin 2011 - juil. 2012
1 an 2 mois
Braine-l'Alleud, Belgique
Still within ComputaCenter, my task is now to coordonate the engineers in this migration from windows XP to windows Seven.
2nd line Analyst
SWIFT
août 2006 - juil. 2012
6 ans
ComputaCenter Consultant
2nd Line Analyst - Service Desk
S.W.I.F.T.
janv. 2006 - juil. 2011
5 ans 7 mois
Second Line analyst
ComputaCenter
janv. 2006 - déc. 2009
4 ans
junior Consultant
Informatique Services
janv. 2006 - déc. 2006
1 an
Support consultant at GSK Bio Rixensart & Wavre Support consultant at UCB.
First line analyst
TELINDUS Lux
janv. 2006 - déc. 2006
1 an
Support Consultant at DEXIA BIL Luxembourg
First line analyst
TechTeam Global
févr. 2005 - janv. 2006
1 an
Support & Network Monitoring for Essilor corp.
Tier 1 Analyst
twenty4help
avr. 2004 - janv. 2005
10 mois
Providing Support for Macintosh products worlwide
Formation
Institut Saints Pierre et Paul - Florennes
2000 - 2002
3 ans