Eric Letarte

Designed the end-to-end digital visitor experience for a major cultural institution (opening 2026), covering mobile, web, in-museum tech, and future engagement touchpoints. Ensured technology choices serve long-term audience strategy, not just “shiny toys.” Leading a four-year digital transformation for a mid-sized organization: capability building, platform modernization, and—hardest of all—culture change. Advisor to executive teams, translating digital possibilities into business realities and cutting through the “we need an app” mindset. Facilitator of collaboration across creative, technical, and operational teams—preventing chaos and building alignment. Work spans discovery, vision-setting, vendor selection, UX planning, and change management. In short: bringing structure to complexity and optimism to boardrooms.

I speak at organizations, events, and executive gatherings to share ideas, methods, and perspectives drawn from enterprise design, strategy, and innovation. My approach: engaging, accessible, and grounded talks that spark both reflection and action. I connect technological, organizational, and human challenges through real-world stories and practical insights. Each talk is tailored to help participants see differently, think together, and move forward with clarity. Web2Day 2018 Google Relay 2019 Intersection Conference 2022-2023-2024 Rendez-vous Numérique 2025 Interface 2025

TFO: Designed Boukili, an educational app that helps children learn to read in French. Developed the user experience for kids, parents, and teachers, including gamification, progress tracking, and a teacher dashboard—making reading a fun, engaging, and motivating digital experience. Université de Sherbrooke: Helped the institution shift toward a more client-centric approach, aligning services with real student and partner needs. Radio-Canada: Supported the design of Ohdio, the organization’s digital audio app, turning vision into a concrete product. École des entrepreneurs du Québec: Created a digital learning experience to expand access and impact for aspiring entrepreneurs. Approach combined possibility thinking (spotting unseen connections), critical thinking (shaping clear paths forward), and systems thinking (understanding forces and stakeholders upstream and downstream).

I help teams to achieve goals and solve problems through Google’s Design Sprint methodology and workshops. As a facilitator, I create and lead innovation processes that align team and create better digital product and services. Some of the companies I work with are CBC / Radio-Canada, City of Montreal, Nespresso, Soprema, CSQ, Mondoux, Coop Fédérée and Lightspeed.

I write for impact on various online channels, website and social media, of course. But I also created lots of engaging service proposal for Libéo, with a success rate of around 3 in 5. It’s not all because of my strategic writing, but I have numerous account of positive impression related to the way we understand clients challenges and share our vision of a solution.