Erik Vanheusden
Senior IT Manager
Salary / Daily rate
Brussels, Belgium
Freelance, open to permanent contract
Languages
About me
Intro
IT leader with 20+ years managing complex technology projects and service delivery across enterprise environments. Proven expertise in project management, ITIL, team management, and security auditing with experience at major corporations like HP and Anheuser-Busch InBev. Specialized in IT transformation, infrastructure migrations, and operational excellence to drive measurable business results.
Work experience
Freelance
freelance
Jun 2025 - Present
1 year 5 months
Service Delivery Manager
FEDERALE Assurance-Verzekering
Jul 2024 - Jul 2025
1 year 1 month
ICT docent
Qrios
Aug 2023 - Jul 2024
1 year
3600 Genk, Belgium
ICT Teacher
Hogeschool PXL
Nov 2021 - Aug 2023
1 year 10 months
Hasselt, Belgium
Teaching Windows Essentials and Security Essentials to bachelor students, combining this with a research program in IT security.
ICT teacher
Het VISTA college
Apr 2018 - Dec 2021
3 years 9 months
Heerlen, Netherlands
Teaching Service Desk and Windows Server to 7 classes of intermediate vocational education students (MBO) at the VISTA College in Heerlen (Netherlands).
Project Manager
Anheuser-Busch InBev
Sep 2017 - Mar 2018
7 months
Leuven, Belgium
Manage the WMS (Warehouse Management System) upgrade project and WMS-ASRS (Automatic Storage and Retrieval System) integration project for the UK Highbay project.
IT Auditor
Argenta
Nov 2016 - Aug 2017
10 months
Antwerp Area, Belgium
Responsible for internal audits in the field of ICT. Giving an independent opinion and advice on the management of process risks, the effectiveness and efficiency of operations / systems, the reliability of financial data and reports and compliance with laws and regulations.
NRB
Oct 2013 - Dec 2016
3 years 3 months
Herstal, Belgium
Service Desk Manager
Jan 2016 - Dec 2016
1 year
Herstal, Belgium
Managing a team of 10 service desk agents, implementing and driving Operational Excellence.
Service Delivery Manager
Oct 2013 - Dec 2015
2 years 3 months
Herstal, Belgium
Responsible for the operational service delivery management for all IT services NRB delivers to Ethias, based on the agreed contracts and SLAs. Constantly striving to increase customer satisfaction, using KPIs. Responsible for managing all infrastructure projects in the operational phase, participating in the overall ITSM procedures (using the ITIL framework), and develop solutions with the commercial team.
HP
Feb 1996 - Oct 2013
17 years 9 months
Diegem
Project Manager
Feb 2005 - Oct 2013
8 years 9 months
Diegem
Managing a wide range of projects : - Ms Windows 7/XP migration program - Ms Exchange migration project - SAP HR migration project - Data Center relocation project - Network migration project - IT transformation project - Notes data migration project - EDMS project
EUWM (End-User Workplace Management) Consultant
Feb 1996 - Jan 2005
9 years
Diegem
Design the EUWM environment: providing a high level design for the end-user environment and management, preparing and guiding the customer workshops, presenting the POC and performing a TCO study.
Education
XIOS Hogeschool Limburg
Bachelor
1988 - 1992
5 years