Esteban Seravalli

* Led global IT strategy enabling the launch of 350+ logistics hubs across 80 countries. * Managed and developed a ~15-person global technology team, driving high engagement and leadership growth. * Delivered major cloud migration, M&A integration, and cybersecurity initiatives, reducing downtime by 5%. * Internalized global L1 IT support, improving service quality and reducing operational costs. * Served as trusted technology advisor to senior stakeholders, aligning IT strategy with business objectives. * Initiated early automation and data-driven optimization initiatives within logistics operations.

* Built and scaled the global Warehouse Platform technology foundation. * Led technology readiness and execution for global warehouse launches. * Partnered with Commercial, Sales, and Investment teams to support growth initiatives. * Ensured smooth multi-country installations with minimal operational disruption.

• Acted as a strategic partner to businesses within Maersk’s Logistics and Services division, delivering proactive, customer-centric technology support and solutions. • Identified and implemented process improvements to enhance operational efficiency and business outcomes. • Provided dedicated one-on-one assistance to business stakeholders, ensuring seamless integration and adoption of technology services. • Served as the primary liaison between business process owners and Technology teams, streamlining communication and ensuring business needs were effectively addressed.

• Spearheaded technology engagement with multiple internal and external stakeholders, ensuring strategic alignment and seamless collaboration. • Provided executive leadership in managing and coordinating cross-functional project delivery teams and specialists, leveraging subject matter expertise to drive the successful execution of projects, products, and solutions. • Oversaw the Technology Run budget within Logistics and Services, ensuring financial control, transparency, and operational efficiency.

- Brand ambassador for Damco within IT Maersk, ensuring a positive way of working between the parties. - Responsible for the delivery of Infrastructure Projects and Demands. - Responsible for Damco infrastructure, policies and standards globally. - Business Service Management and Business Service scorecard established, set up metrics for Damco processes within IT Maersk. - BU Sales metering team within IT Maersk.

Part of the Department: E2E Core Operations Global IT Products Responsible for both product planning and product marketing. This includes managing the product throughout the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, for winning products. - Part of the Damco Leads of Recovery Team during the cyber Attack of Maersk (June/July 2017). - Define the product strategy and roadmap - Deliver RQs and RRs with prioritized features and corresponding justification - Work with external third parties to assess partnerships and licensing opportunities - Be an expert with respect to the competition - Develop the core positioning and messaging for the product - Perform product demos to customers - Propose an overall budget to ensure success - Act as a leader within the company - Work with teams around the globe.

- Responsible for 16 countries. - Regional project leader for global projects. - Implementation of new telephone systems in different locations. - Creating, monitoring and control of the budget. - Negotiation and management of providers. - Planning, risk management and contingency plans. - Planning and management organisational changes. - Planning and execution of internal/regional projects. - Asset management and infrastructure services. - Management staff in remote locations. - Involved in IT Audits for 16 countries.

General Management of IT Section Management of IT Staff on 14 different countries or more , supporting some 500 users on Argentina, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Peru. Monitor the activities of IT Section to ensure that all tasks are achieved and/or on the right track. Keep IT strategy, security policy, disaster recovery plan as well as other policies updated and implemented. Establish an annual IT budget (including investments) and a business plan. Implement the approved business plan and budget. Supervise integration of new applications and services to ensure that requested programs are installed and functioning as per specifications. Apply for and manage maintenance agreements, mobiles, printers, servers, etc. Supervise preparation of feasibility studies for new application and service requests/requirements and devise possible solutions to predicted problems. Ensure the smooth transformation of IT services and infrastructure as part of MyIT Project. Review and monitor performance levels, addressing any gaps Projects Participate in/lead ad-hoc projects. Provide advice and support to Management on future project costs, design concepts, and/or design changes. Ensure project and functional documentation, scoping and planning of implementation projects in accordance with the Project Management framework. Actively support in determining the level of IT support required to meet the future activities/projects of departments in coordination with Management Team. Others; Always comply with the company’s core values/fundamental business principles/policies/guidelines. Ensure you are giving support to the teams in the department.

Performs activities related to day-to-day administration and maintenance of Microsoft server/AD environment. Handles installations, upgrades, backups, and configuration. Confers with appropriate managers regarding troubleshooting and capabilities of MS Active Directory environment. Management IT Projects Duties: - Responsible for day-to-day management of the server operating system, file structure, and directory services - Monitor server performance and provide security measures, troubleshooting, and maintenance as needed - Assist users to diagnose and solve data communication problems - Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use - Conduct hardware or software tests - Perform data backups and diaster recovery operations - Responsible for software distribution and updates - Create, builds and configures the server - Support and maintain application server environments - Direct the installation of operating systems, network or application software, or computer or network hardware - Document design specifications, installation instructions, and other system-related information - Define and analyze objectives, scope, issues, or organizational impact of new technology implementations - Design hardware or software tests - Develop system engineering, software engineering, system integration, or distributed system architectures - Direct the analysis, development, and operation of complete computer systems.

Monitor and Trouble shoot LAN infrastructure Install , Trouble shoot PC’s and Servers Periodical maintenance of Software’s, PC’s, Printers Maintain and periodical checks on Internet Sharing , Proxy configuration, Routing and Mail administration in PC’s Maintain Antivirus and support the updation of Antivirus patches .Installation and Maintenance all Windows based systems Monitor IT Assets

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary. Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request. Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.