Esther Kereta

- Managed client communications to ensure timely responses and accurate information delivery. - Managed customer inquiries through email and telephone communication. - Scheduled appointments and maintained the lawyer's calendar to optimize workflow. - Coordinated with clients to gather necessary information and documentation effectively. - Managed social media accounts to create content and respond to comments and messages, improving online business presence.

As a recent Contact Centre Agent at Air New Zealand, I am dedicated to providing exceptional customer service by addressing inquiries, managing bookings, and resolving issues related to flights, cancellations, and more. With strong communication, problem-solving, and multitasking skills, I leverage my in-depth knowledge of Air New Zealand's products and policies to assist customers effectively. I also play a key role in upselling additional services, handling complaints professionally, and ensuring compliance with company procedures. Collaborating with various teams, I strive to deliver a seamless and positive experience for every customer.

- Assisted customers with product inquiries and order status through chat support. - Provided detailed information on product features, availability, and pricing options. - Collaborated with team members to improve customer response times and service quality. - Utilized internal systems to track customer interactions and maintain accurate records. - Educated customers on store policies, return processes, and warranty information.