ESTHER PLATERO ZAPATA

Event management and support for various event and creative agencies.

• Develop and manage assigned accounts within European and Latin American markets. • Present new products and address customer inquiries at trade shows, meetings, and events, fostering brand awareness and lead generation. • Negotiate contracts, prices and conditions with international clients, securing favourable terms and ensuring mutually beneficial partnerships. • Provide ongoing client support and collaborate with internal departments (Administration, Marketing, Logistics, Warehouse) to deliver seamless customer experiences. • Actively participate in trade shows and industry events internationally, representing the company and building valuable industry connections.

Providing destination support to conferences taking place in Greater Manchester regional venues. Managing accommodation booking service and providing venue location service for events and bid presentations. Accommodation and venue proposals. Contributing towards KPI’s. Negotiating rates and agreements between event planners, venues and accommodation providers. Design and implementation of booking websites. Supporting the conference business portfolio. Financial reporting. Developing strong working relationships with existing members, clients and new business.

Responsible for managing and coordinating the field operations in two different areas of South Manchester. Focus on motivating, supporting and managing two teams of census officers with the aim to increase the rate of participation, achieving all the KEYs, help building up the Census reputation and delivery a high quality project. Working with local communities and council, apply the ONS Values to work towards a successful event. Lead and support up to 20 census officers with differing roles and need to drive and guide the team through the different phases of the operation. Working with the census engagement managers to support wider engagement at community events as required.

Events Organiser : Conferences, Congresses, Board Committees, Networking Events, Forums, Organisational Team building events in USA, Argentina, New Zealand, UK, Belgium and South Africa among other countries. First point of contact for global clients. Efficient seamless delivery of events. Developing and growing Latin American business and members’ relationships and business. Managing client and supplier expectations. Budgets and Forecasts. Site visits. Negotiating with venues and suppliers. Providing leadership, support and team development. Overseeing production of event from proposal to post event debrief. Research. CEO interviews. Feedback analysis ensuring excellent customer service and quality delivery at all times. Work with the Marketing team to produce content in the forms of blogs, articles, videos, imagery, web copy and organise their distribution through various channels. Translations and proofreading. Assist in the formulation of strategies to build a lasting connection with members. Recruit and prepare speakers to present at events. Members: Investec, Willis, PPS, Harmoni Mutuelle, Zenrosay, The Co-operators, Thrivent, NFU (Approximately 300 Mutuals and Cooperatives of Reinsurance worldwide).

Tasks: managing and supervision of clients presentations at several venues and institutions such as IFEMA, MEC, FIRA and more. Attracting potential customers. Projects and budgets supervision, analysis briefing, marketing planning and application of those on the production staff.

Tasks: official claims audit and quality assurance.

Event management from initial concept to event to post event analysis. Pitching for new business opportunities. Brand marketing strategies. Budget and target management. Tasks: brand marketing strategy to increase customers and sales. Briefing analysis, project and previous budget realization. Start-up, tracking and coordination of new approved projects, carrying out every step, working close to the customer and production management during the final event. Analysis results. Team management agency production.

Customer Services. Sourcing new business. Clients budget and analysis of needs. Team management. Accounts management for various offices. Candidate selections. Budget forecast. Quotations. Invoicing. Staff administrative support.