Etienne Habera

- Full-cycle AE: from outbound prospecting to closing - Targeting CFOs & HR leaders - Creating tailored outbound using Cognism & LinkedIn to break into mid-sized firms - Leading discovery and demos, aligning our fintech solution to payroll & liquidity pains - Helping shape outbound strategy and sales playbook in a 0-to-1 environment

- Managing a €350,000 portfolio - Dealing with inbound leads below 15 minutes - Outbound calls to detect new opportunities for direct customers

- Managing a €250,000 portfolio (300 customers) - 60% hunting: business strategy, prospection and close - 40% farming: follow-up, retention and development - Smashing quarterly new-business goal: €22,500 - Ressourceful teamplayer: transport culture, regulations and technical processes

- Portfolio of 1,000 clients and 3,000 leads: quote, follow-up, close - Placed orders and dealing with delivery and after-sales - Maintained and expanded relationships with existing clients - Smashed daily (32 calls, 45 emails) and monthly (£12,000 profit) targets

- Door-to-door sales (identify, open, close, rehash) - Managed a team of 4 and promoted a positive attitude to build the team spirit - Trained the team and organised recruiting sessions - Interviewed applicants to assess their competencies and motivation

- Managed incoming and outgoing correspondence by complaint handling and problem solving - Responsible for quality and accuracy of response - Applied customer focused, yet commercially minded solutions through knowledge of company guidelines, EU and local legislation. - Researched on numerous CRS systems and tools, including Amadeus, to provide accurate responses and assist future claims - Structured workload to achieve quality and productivity objectives including KPIs and SLAs - Gained the customer’s trust through being courteous and respectful. This facilitated sales opportunities.

Small consulting business in urban planning with a core project for SNCF. - Running the daily tasks of a start-up - Targeting potential clients, contacting them and making business - Handling the public relationships (social networks, calls, event planning, portfolio) - Structured operational processes to achieve monthly objectives and enhancing quality and productivity - Managing database (excel, SQL, GIS) for surveys missions, reports, map-making and presentations - Responsible of budget and finance (invoices, suppliers, workload management, accounting)

Specialist of the spatial analysis part of a 3 year gov project aiming to improve access for people living in suburban or rural areas. - Assisting the head of a 3 year gov project - Handling statistical analysis: survey, data report, spatial analysis, cartography - Monitoring of partnerships with public stakeholders - Research essay about the way partnerships can enhance local solutions to fight unemployment Achievements: setting-up of a territorial diagnosis toolkit

B2C, Team management, Quality control

Public tenders, Public Transportation benchmarking, Presentations

A tough summer job in a public hospital. I loved this working experience with a great team.