Eugene De Wee

- Directed and led the Group IT PMO, aligning over 100+ IT projects with strategic business goals.​ - Developed and implemented a standardized PMO framework adopted across all business units.​ - Collaborated with executives to define project priorities, resource plans, and portfolio risks.​ - Introduced performance dashboards to monitor KPIs, enhancing project ROI. - Led a cross-functional team of 25+ project professionals, improving project throughput and team capability.​ - Ensured compliance with project delivery, procurement and financial processes, supporting successful audit outcomes.

- Delivered Oracle-based CRM and integration programmes across telecom and financial sectors in Africa, Asia, and Europe. - Led enterprise IT programmes from strategic design through to implementation, working with multi-national delivery partners. - Directed project scope, risk, and cost management frameworks for complex, cross-border initiatives. - Provided advisory on PMO best practices to system integrators, improving delivery maturity and standardisation. - Championed change management, resource capacity planning, and vendor governance across regional implementations.

As Senior Technology Director at Huawei, I led end-to-end programme and project delivery across large-scale, enterprise-level initiatives—most notably as a RODOD Specialist on the MTN Orbit (Siyakhula) transformation project. I was accountable for ensuring client-centric delivery from inception through to rollout, with a strong focus on aligning IT capabilities to business strategy. Key Responsibilities & Achievements: - Oversaw end-to-end programme delivery for MTN Orbit (Siyakhula) transformation initiative as RODOD Specialist. - Ensured IT-business alignment across architecture, integration, and delivery phases. - Managed large cross-functional teams, strengthening capabilities in agile delivery and stakeholder engagement. - Developed client-centric delivery strategies and introduced KPIs to monitor outcomes. - Acted as strategic liaison between tech teams, executives, and global vendors to ensure goal alignment.

At Accenture, I served as the Oracle CRM Capability Lead and Principal Consultant in Business & Systems Innovation. I was responsible for driving the delivery of complex CRM transformation programs across Tier 1 clients in the financial services, telecoms, and technology sectors—leveraging platforms such as Oracle Siebel, RODOD, and Oracle CX Cloud. Key Responsibilities & Achievements: - Led CRM transformation programmes for Tier 1 clients across Oracle Siebel, RODOD, and Oracle CX Cloud platforms. - Directed Agile and hybrid teams from solutioning to go-live, delivering on-time, in-budget, and high-value outcomes. - Spearheaded cloud enablement initiatives in banking and telecom sectors across Africa and the Middle East. - Developed strategic roadmaps aligned to enterprise CX and digital objectives. - Facilitated stakeholder alignment workshops, vendor coordination, and agile delivery ceremonies across geographies.

Cin-e-GE Technology Solutions in Collaboration with Oracle. Key Responsibilities & Achievements: - Delivered expert-level training and solution design across Oracle Communications CRM suite. - Played governance and architecture lead role in RODOD-based telecom transformation programmes. - Designed scalable CRM and middleware solutions across ISPs and financial services providers. - Conducted workshops and knowledge transfers across Africa, Asia, and Europe.

Key Responsibilities & Achievements: - Led CRM and billing training and implementation across telecoms and digital services clients. - Established Oracle Communications Lab to support agile solution testing and team enablement. - Mentored CRM consultants and developed specialised courseware for international teams. - Delivered pre-sales and delivery architecture for Siebel, SOA, and Oracle AIA environments.

Key Responsibilities & Achievements: - Developed and executed strategic business solutions within CRM and ERP domains. - Responded to RFPs and advised clients on technology stack integration and application architecture. - Supported Siebel CTI, legacy mainframe systems, and multi-tier CRM infrastructure rollouts. - Acted as subject matter expert for enterprise systems transformation and integration. ------------------------------------------------------------------------------------------------ Position: Senior Siebel Developer, Pre-Sales, Functional Consultant, Functional Architect Projects: Wataniya Telecoms, MTN Cameroon Duties Wataniya Algeria Telecom: •Key Focus on Application design and Architecture Components. •Work with client team to define technical or functional requirements. •Designing and implementing the framework of a technical infrastructure. •Perform technology gap assessment between as-is and to-be Design. •Build and manage the Siebel infrastructure •Troubleshooting any network/server related issues and identifying tasks for ongoing and future support. •Integration Configuration. Duties MTN Cameroon: •2nd & 3rd Level Siebel Application Support •Responsible for designing, coding, enhancing and testing software applications to meet business process requirements •Rollout of AVAYA & Siebel CTI Solution •Involved in Testing, Validation, Tuning and Deployment of Solution. •End-User Education and Support.

Supported enterprise CRM implementations across telecom, financial services, and consumer goods sectors. Delivered Siebel configuration, integration, and support for clients including Vodacom, Old Mutual, Sanlam, and BATSA. Played a key role in pilot rollouts, mobile CRM innovation (Siebel IPAQ), and email integration solutions, ensuring system stability and user adoption across diverse business environments. Key Responsibilities & Achievements: Vodacom - Delivered frontline support and defect resolution for Siebel CRM systems, improving application stability. - Implemented configuration changes and managed change requests in alignment with best practices. - Played a key role in establishing “best of breed” support and issue management processes. Old Mutual - Supported pilot rollouts of Siebel CRM, including application administration and interface customisation. - Led screen design enhancements and implemented thin-client web application configurations. - Worked closely with stakeholders to refine early-stage Siebel functionality for broader adoption. Sanlam (SDS Helpdesk & Email Response) - Conducted technology evaluations for Siebel Email Response integrations with third-party platforms. - Gained hands-on exposure to DB2 databases and legacy mainframe systems. - Successfully delivered a pioneering integration between Lotus Notes and Siebel CRM enhancing case handling efficiency. BATSA (Siebel Handheld IPAQ) - Led initial consulting and technology procurement for mobile Siebel CRM deployment using IPAQ handhelds. - Set up environments and configured change control processes to support mobility enhancements. - Troubleshot critical issues and designed innovative mobile CRM solutions tailored for field operations.

All facets of Operational Support including Support of technologies like Microstrategy,JD Edwards & Siebel CRM.