Evane Maseko

• Lesson planning and delivery • Curriculum development • Student Evaluation • Classroom management • Language proficiency development • Parental communication

-Guest Service: Greeted and assisted guests, ensuring their comfort and satisfaction throughout their stay. -Room Maintenance: Responsible for cleaning, organizing, and preparing rooms to meet high cleanliness standards. -Breakfast Preparation: Prepared and served breakfast to guests, ensuring a pleasant start to their day. -General Cleaning: Maintained the overall cleanliness and organization of the BnB, ensuring a hygienic and inviting atmosphere. -Laundry Management: Handled linens and laundry, ensuring that all items were cleaned, pressed, and ready for guest use.

As a Customer Service and Sales Representative for Insurance Supermarket, I played a key role in providing exceptional customer service and driving sales for a leading American insurance provider. My focus was on understanding customer needs, qualifying them for appropriate insurance products, and guiding them through the process to secure their coverage. Key Responsibilities & Achievements: Customer Interaction: Answered inbound calls and engaged with customers to understand their insurance needs, providing personalized recommendations and building strong customer relationships. Insurance Qualification: Screened potential clients based on insurance eligibility criteria, ensuring they were matched with the most appropriate products for their requirements. Sales Conversion: Utilized effective rebuttals and persuasive communication techniques to overcome objections and close sales, consistently meeting or exceeding performance targets. Live Transfers: Facilitated live transfers to licensed agents, ensuring seamless handoffs and smooth transitions throughout the sales process. Customer Retention: Provided support to existing customers, addressing inquiries and concerns, and offering additional products to enhance their coverage. Product Knowledge: Maintained up-to-date knowledge of insurance products, industry trends, and company policies to provide accurate and helpful information to clients. This position honed my sales skills, ability to handle objections, and my capability to work independently in a remote setting while maintaining high customer satisfaction.