EVANGELOS Pantazis

profesional development

At the offices of Potamitis Vekris firm I daily troubleshooted numerous IT related promblems remotely. The tools that have been used for renote troubleshootibg was teamviewer and anydesk Go though the process for achieving ISO 27001 Configure Cisco network devices according to Cisco best practices. Configure policies on Watchguard firewall. Troubleshoot daily users problems1 on O365 windows 11 and iManage software. Choose which software will help to achieve best security for end devices and for the assets of the company Record-keep records of all IT related assets of the company with software such as spice and Asset management software.

• Designed the network solution according to the public tender. • Find the network and security equipment that matched the requirements of the tenders. • Created the BoM at vendors site and requested the relevant economic offer from vendors such as Huawei Cisco Fortinet and HP. • Wrote the techno economical proposals for the tender describing the solution and the materials for it.

I worked as an IT infastructure engineer and dealt with the civil offices personel pc's remotely and on site. The tools for the remote troubleshootinf was Team viewer and Anydesk ▪ Designed, implemented and maintained VPN tunnels to remote offices ▪ Installing, maintaining hardware on pc's ▪ Installing maintaining OS of windows 7,8,10 and windows server 2012 R2 in hyper-v virtual systems.. ▪ Diagnosed and corrected network problems on routers and switches ▪ Troubleshoot L1 and L2 problems ▪ Configured VLANS and Subneting ▪ Troubleshoot network printers problems

During those years my company had customer first approach and I dealt with numerous clients who wanted my services.Furtermore any troubleshooting for the customers equipment was done remotely. ▪︎Designed, implemented and maintained VPN tunnels to remote offices with the use of Checkpoint 700 series firewalls. ▪ Diagnosed and corrected network problems on routers and switches ▪ Secured the LAN from virus infections with antivirus software. ▪ Executed configurations for Cisco routers, switches AP ▪ Documented network problems and resolutions for future reference ▪ Installing, maintaining hardware on pc's ▪ Installing maintaining OS of windows 7,8,10 and Linux UBUNTU.

▪ Create and execute several SQL scripts to resolve queries by the manager and stuff. ▪ Worked extensively with development teams on query optimization and tuning. ▪ Crossed organizational lines to act as the liaison between development teams, infrastructure technical teams, and operational staff in support of the development, implementation and ongoing support of the Mayor offices for city projects. ▪ Responsible for testing new equipment installations ensuring redundancy. ▪ Configured, implemented, and supported routers , switches I used Active Directory for Users,domain servers workstations and group policy to manage them. I created test OUs (organizational units) to safely test my new ones and applied PGO on them Configure domain user desktop backgrounds and deployed software to specific users I used Group Policy Management to secure the domain I troubleshooted any Group Policy issues. Apply GPOs to target OUs, users and/or computers Created & Secured Network Share Drives and published them to Active Directory Users and Computers

Improved process flows and problem resolution by tracking customer interactions and escalation. ▪ Configured, implemented, and supported routers switches , and firewalls. ▪ Built and maintained Visio documentation database of network topology ▪ Designed and implemented LAN connectivity with the use of ACLs, NAT, and STP. ▪ Played a key role in defining the project and production workflow for the team. ▪ Reviewed and rated web site content based on guidelines provided by client ▪ Provided technical hardware and software support to clients.