Ezzeddine Almansoob

• Designed and configured SD-WAN, wireless, and network security infrastructure using Cisco, FortiGate, Palo Alto firewalls, Aruba wireless, and F5 load balancers, improving connectivity by 35%. • Deployed enterprise routers, switches, and wireless access points, boosting network reliability by 18% with comprehensive technical documentation and multi-vendor coordination. • Executed incident response procedures, vulnerability assessments, and 50+ quarterly security audits for SD-WAN and wireless networks, ensuring 99.9% uptime.

• Processed 200+ patient insurance authorizations weekly for a diverse range of medical procedures, ensuring 100% compliance with regulatory requirements and enabling timely access to treatments for all patients. • Coordinated with 30+ insurance providers to obtain approvals and documentation, reducing authorization turnaround time by 20% and supporting patient care through streamlined processes. • Verified patient eligibility and benefits, ensuring 99% billing accuracy and maximizing reimbursement by minimizing payment delays. • Maintained 100% up-to-date patient insurance records in the system, applying best data management practices to reflect current coverage details, improving operational efficiency and patient satisfaction.

• Architected high-performance network infrastructure, improving connectivity speed by 25% and operational efficiency by 20%. • Configured FortiGate and Palo Alto next-generation firewalls with Intrusion Prevention Systems (IPS), applying security policies maintaining 99.5% uptime for mission-critical operations. • Established vulnerability assessment, remediating 95% of identified critical security risks within 48 hours and strengthening network defenses against zero-day exploits.

• Managed 300+ incoming calls, messages, and chats monthly across multiple channels, delivering exceptional customer service and resolving inquiries with a 97% satisfaction rate. • Contributed to managing social media accounts, creating engaging content and fostering positive interactions to boost brand awareness and customer loyalty. • Analyzed customer feedback from 500+ interactions monthly to identify trends and improve service quality, resulting in a 15% increase in customer satisfaction scores.

• Contributed to advanced network solution deployment, increasing operational efficiency by 10% and reducing network latency by 30%. • Conducted comprehensive network security assessments, implementing defense strategies achieving 22% reduction in security incidents. • Performed monthly security audits across 100+ endpoints, detecting and remediating vulnerabilities resulting in 20% reduction in security risks.