Nesrine Fantar

Project: PIETRA – Content Customization & Salesforce Modernization Project focused on the customization of business letters and email templates to align with the Group’s new communication strategy. Role: Functional Test Analyst / Business Consultant - Led business-level customization of letter and email content in collaboration with key stakeholders. - Designed and executed detailed test plans, including functional and regression testing after customization. - Produced comprehensive test reports highlighting quality metrics and validation outcomes. - Supported the modernization and migration of internal tools to Salesforce Lightning. - Developed the training strategy and created user support documentation to facilitate adoption. Tools & Technologies: Internal Solution, AI Homologation, Jira XRAY, Salesforce Lightning

Clarins – Touch MDM Project Master Data Management (MDM) solution for contact data across Clarins global subsidiaries (Canada, South Africa, Ireland, Singapore, Japan). - Defined and implemented the end-to-end test strategy and scope for the international rollout. - Executed integration and pre-UAT testing to validate data flows and cross-system consistency. - Conducted functional and regression testing to ensure solution stability across releases. - Delivered training sessions on Jira XRAY and supported local QA teams. - Produced detailed test reports and coordinated defect follow-up with cross-country stakeholders. Tools & Technologies: Jira, XRAY, Microsoft Teams, Salesforce Commerce Cloud, Step MDM (Stibo Systems), Adobe Campaign, Y2 by Cegid, Clink (Clienteling App)

EDF – SWITCH DIGITAL Program Digital transformation initiative aimed at optimizing project management, contract handling, and cost control. Project: Performance of Projets Platform - Led QA and testing activities as Test Leader within the project management optimization platform. - Designed and executed functional and regression test plans aligned with business needs. - Defined test strategy, KPIs, and dashboards for project monitoring. - Implemented reversibility strategy and reference planning to ensure knowledge transfer. - Delivered reversibility training and documentation for transition readiness. Tools & Technologies: Jira, XRAY, Confluence, Oracle Primavera Unifier, Microsoft Teams Project: ESPN DIGITAL PLM (Product Lifecycle Management) solution supporting industrial compliance with ESPN regulations (Nuclear Pressure Equipment). - Authored detailed test plans for new and corrective releases. - Prepared test data (JDD) for user acceptance testing (UAT). - Supported UAT sessions with EDF teams, manufacturers, and certified inspection bodies. - Managed defect reporting and follow-up in Jira. - Leveraged UPK (User Productivity Kit) for training and test validation. - Produced comprehensive test reports summarizing results, issues, and recommendations. Tools & Technologies: Jira, XRAY, Confluence, 3DEXPERIENCE (Dassault Systèmes), Producer, Microsoft Teams

Project: TRIP – Expense Management Solution TRIP is a professional expense management solution deployed across 8 European countries. - Gathered business requirements and translated them into detailed functional specifications and user stories. - Managed the product backlog and sprint planning using Jira. - Prepared comprehensive test plans and acceptance criteria aligned with client expectations. - Conducted user acceptance testing (UAT) and validated business workflows. - Handled bug tracking and improvement requests for the mobile application. - Provided Level 1 IT support and coordinated incident escalation to Levels 2 and 3. - Monitored issue resolution progress and maintained KPI dashboards and reports. - Designed user interface mockups and wireframes using Balsamiq to support design discussions. Tools & Technologies: TRIP Web Application, TRIP Mobile App, Jira, Microsoft Teams, Excel, Balsamiq