Fabien Monnier
Operations Management consultant &Glide developper
Salaire / Taux journalier
Rennes, France
Freelance
Peut venir sur site
Expertises
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À propos
Introduction
J’aide les entreprises dans leur transformation numérique en implémentant des applications intuitives et des workflows sur-mesure de qualité, en un temps record grâce au no-code. 🚀 En utilisant des outils comme Glide, Make, Airtable, et Google Sheets, je crée des tableaux de bord interactifs, automatise les processus et intègre des solutions d’IA pour optimiser l’expérience utilisateur et analyser les données.
Expérience de travail
Operations Management consultant - Glide apps developper
Fabien Monnier consulting
juin 2022 - Présent
4 ans 5 mois
Rennes, France
I help companies in their digital transformation by implementing intuitive apps and tailor-made workflows. 🚀
Polette Eyewear
mai 2017 - mai 2022
5 ans 1 mois
Amsterdam, Pays-Bas
Customer Support Manager
sept. 2019 - mai 2022
2 ans 9 mois
Amsterdam, Pays-Bas
• Strategic and operational management of a customer service department with 60,000+ conversations per year (emails, chats, calls, social networks). • Recruiting, training and managing a team of 11 talents. • Customer retention with satisfaction campaigns: Trustpilot index of the brand increased from 3.8/5 in 2020 to 4.6/5 in 2022 with 1500+ customer testimonials collected. • Optimisation of the environment with the implementation of new training tools, KPIs, process automation and internal communication. • Outsourcing of the team: collaboration with freelancers from all over the world and coverage of large time slots 7 days a week.
Customer support assistant manager
juin 2018 - août 2019
1 an 3 mois
Amsterdam, Pays-Bas
• Management of the most specific and contentious clients • Training of newcomers
Customer Support Agent
mai 2017 - mai 2018
1 an 1 mois
Amsterdam, Pays-Bas
• 5000+ customers contacted, by email within 24 hours or by online chat within 30 seconds • 90%+ of customer reviews on the chat qualified as excellent • Active participation in the team dynamics, in the implementation of new processes, in the improvement of existing tools
ERP Technical Project Manager
YoGoKo
mars 2016 - avr. 2017
1 an 2 mois
35510 Cesson-Sévigné, France
Implementation of an ERP to centralize sales, inventory, logistics, human resources and accounting on a single platform.
Assistant manager
LAMY Frères Paysages
mars 2015 - juin 2015
4 mois
L'Hermitage, France
• Management of customer and supplier relations • Reception and phoning, management of accounting records
Formation
IUT Lannion
Bachelor Degree IT & Sales Management
2015 - 2016
2 ans
- Project management - Customer relations, global marketing - Company management, accounting, law - Information systems analysis, Excel expertise
Bréquigny, Rennes
2-year degree Management Small & Medium-sized companies
2013 - 2015
3 ans
- Business management - Customer and supplier relations - Administration and human resources - Organisation, planning and communication - Management of information systems
Licences et certifications
Glide Apps Certification: Level 3
Délivré le : avr. 2024
Freshdesk Product Expert Certification
Délivré le : avr. 2024